Edit "Knowledge Approval Publish" workflow by adding another approver

[G Balaji]

Hi,

I'm working on Knowledge management where two approvals are required to contribute an article. So, I copied this OOTB workflow, "Knowledge Approval Publish" to create my own with two approvals. 

I'm trying to add a custom workflow OOTB knowledge base, IT.  However, I couldn't add this new workflow to my knowledge base. Reference field shows only four OOTB workflows. I'm not sure what I'm missing. Or should i do this via script include? If script include is the only possible way can someone share a sample of adding approvers? 

Thanks,

Balaji G

[ajbarnes · Accepted solution]

Greetings Balaji,

 Whenever you run into interesting limitations - you can go see what is limiting you. In this case, the workflow field is a reference, and it has a reference filter on it. This filter is supplied by a script include - KBWorkflow - in which it is looking for active workflows, that are published, and is for kb_knowledge. 

Validate you have the right table, the workflow is active, and is published.

-Andrew Barnes