I have to be missing something incredibly simple here. I can run a glide record query for active=true: var rec = new GlideRecord('cmdb_ci'); rec.addQuery('active',true); rec.addQuery('name', 'foobarbaz'); rec.query(); while(rec.next()){ gs.pri...
Hello gang, Looking for any guidance on a business requirement we just received. We have recently began using CSM, in addition to ITSM, so now have both internal and external users in the sys_user table. The ITSM fulfillers rely heavily on the Compos...
Hi Team,I have a requirement where the user submits the catalog item in Prod environment and it has to run the transform map in lower instance. For this catalog item attachment is mandatory and it takes excel file which needs to be imported. Is there...
Hi, I want to create BR which runs only when the record is inserted from Mobile App (Now Agent). So, how do I restrict the BR to run only for mobile actions? Thank you, Shanti
Hi mates,Why i am unable to create reports on sys_data_source table i have admin access as well, any clues ?, while searching for table it is not showing the table. I have not impersonated.
Hi, There is service portal page where we are showing all the request of the requesters. That request can be of any catalog items. For each of the request, we have 'Cancel' and 'Follow up' button. When a user clicks on 'Follow up' button it should re...
ServiceNow report download sheet getting page 1 ,2,3.....need report to be download in single sheet
Hi Team,I have a requirement where the user submits the catalog item in Prod environment and it has to run the transform map in lower instance. For this catalog item attachment is mandatory and it takes excel file which needs to be imported. Is there...
Hi Team, I have catalog item (General IT request) and it has Workflow.From Incident form we have UI Action to create Catalog Request (using script).98% requests created from UI action are having workflow attached.1-2% requests Workflow are not being ...
I would like to implement a process flow or a similar graphical representation on the Service Operations Workspace form for problem states.
Hello Team, Need help. When we click the Submit button, the form redirects to the list view, and all fields should become read-only in both the list view and the form view. However, when the user clicks the Save button, all fields remain editable un...
Hi, If a customer sends an email with the subject "critical" or contains in the body of the email " critical", then the priority should be moved to urgent (high priority ticket) and send an SMS notification to agents.Can anyone please help on this, I...
to get data from AD to User table LDAP server configured in dev instance but i am unable to find the trigger which is making sync happening every day. the scheduled data import that we are seeing in 2nd image also inactive in state only.any wild gues...
Hi Team , Can you Please guide me with below request SNOW send a daily automated notification to requestor of the CR and his/her Manager if the CR has passed the (scheduled) planned end date and still not in any one of the below terminal state: Close...
Hello Team, Need help for the below requirement. We have a draft(check box) field this field is updating through Save button when user click on the save button the draft fields gets true.By using the submit button the draft field is updating to false...
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