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Best way to deal with Prefered names

Hi All, We often have international staff or people with abbreviated names that use prefered names(Such as Matt for Matthew) Currently our active directory stores the legal first and last name fields individually but the prefered name is the display ...

Nicole_k by Kilo Expert
  • 2056 Views
  • 4 replies
  • 2 helpfuls

Personalize AI Search using country field

Hi, We have a requirement to personalize AI Search results based on country on portal. To implement this we had to create results improvement rule on the country field on knowledge table. After implementing this we found that it is not working as exp...

sreekeerthi by Tera Contributor
  • 250 Views
  • 1 replies
  • 0 helpfuls

Resolved! Restrict ITIL users from creating, editing or deleting CMDB items

Hi Team,  We have many of users with ITIL role who can create a new CMDB item from incident form. We want to restrict or have only read access. Admins only can Create, modify or delete the CI items. Could you guys assist me how to achieve the same. R...

rshaikh by Tera Expert
  • 1441 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to set the Custom list view for reference field?

Hi All, I have gone through several community threads and blogs, but I didn't find answer. I have a reference field on Table which is referring to "sys_user_grmember" table. By default it is showing the "sys_id" when I lookup through reference field,...

Ajay37 by Tera Contributor
  • 3226 Views
  • 9 replies
  • 0 helpfuls

Resolved! Attribs not arranged in item

Hello Team,I have created one catalog item with one variable set and 3 variables in it. There are 3 variables 1. Name  2. City  3. Pin with Order as 250, 255 and 260. Once the request is submitted it will create one catalog task on RITM.But in catalo...

Asmita7 by Tera Expert
  • 275 Views
  • 2 replies
  • 0 helpfuls

Regarding Related Articles to be visible on ESC Portal

Hi All,I have a requirement to add Related Articles for the Record Producers on the ESC Portal.I have added the Knowledge Article in the below : But when opening the Record Producer in front end in ESC Portal, the Related Article is not visible. Any ...

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Appu2 by Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls

Report -not updated for last 3 business days

I need to create a report which extracts incidents which were not updated for last 3 business days. is it possible to include a choice as Last 3 business days in the filter itself?

Elizabath1 by Tera Contributor
  • 983 Views
  • 4 replies
  • 0 helpfuls

Empty group approval in sysapproval table

Hello, There are around 400 empty "approval for" and "approving" group records in Approval table. Can someone help me to identify how these records are created. Thanks

DhushanthG by Tera Expert
  • 304 Views
  • 2 replies
  • 0 helpfuls

Scheduled job for approvals expiration

Hi Community, I need to trigger an expiration email based on some conditions.1. A notification needs to be triggered every day when an approval is expired yesterday along with some other filter conditions.2. A notification needs to be triggered every...

Restrict users to see incidents

I have one requirement that if u_incident_type is security, and assignment_group is SOC then those incidents should be visible to only the people who has the role Splunk-Access. Kindly suggest me

GirishBabuK by Tera Contributor
  • 260 Views
  • 4 replies
  • 0 helpfuls

FLOW DESIGNER EXCEUTIONS

I have created a flow but I am not able to see the flow Executions - getting this whenever i click on see test results-I have also tried enabling the sys property - com.snc.process_flow.reporting.level  but is not working.Also tried enabling flow rep...

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gtgauravtya by Tera Contributor
  • 222 Views
  • 2 replies
  • 0 helpfuls

CAD Certification

HI Everyone , I am have my CAD exam next week, so have read application development fundamentals eBook several times , need one help do we need scripting fundamentals too because i have not purchased that and also i have development experience.Please...

svani by Tera Contributor
  • 1452 Views
  • 8 replies
  • 1 helpfuls