Copy change details in the change task
Hi All,I have a requirement to create a UI action to copy change Planned start and end date, short description, description in the change task.Please help in this.Thanks,Sam
Forum Posts
Resolved! Open URL in new window through UI action in agent workspace
Hi, I want to open a URL in new tab through agent workspace UI action. I tried multiple things such as : action.setRedirectURL("www.gogle.com"); g_navigation.openPopup(url) window.open(url, '_blank'); But nothing seems to work. Any help is appreci...
ATF Auto Re-run failed tests
Hi, I am looking for a way to re-run failed test cases from the last test run. Every day we run a couple of test suites which is about 350 test cases. Each day we have to re-run failed test suites (about 20 ). Re-running the failed test suites eventu...
Resolved! Report on SLA/OLA - duration it was with each group
Good day,We are trying to get a report on how long an SLA definition was with each group and what the SLA Definition is.We have an SLA Definition named 'Incident Service Restore 1 (Desk Side)'. How can we create a report that shows the definition na...
URL link for Record ID and Table name in flow designer
Hi had a requirement where i need a generate URl and create a incident and add the URL into incident worknotes. I am sharing my requirement. The Okta API will lock out the token if it is not utilized for 30 days. We want a schedule flow created that ...
Resource Plans and Scheduled Windows
Greetings, I've been wracking my brain around this for a few days and figured it was time to ask for help. In my use case, we're an MSP and we need to combine "Resource Planning" with "Scheduled Maintenance" into multiple calendars in ServiceNow, if ...
Inbound Action with specific Subject
Hello Team,I have a requirement to create a Inbound email action. My requirement is that subject will contain "CETARIS MAINTENANCE MICROSOFT: Add PO Number" in which CETARIS MAINTENANCE will be unique and Microsoft and Add PO Number will need to upda...
Catalog item
I have one catalog item and 2 variables 1. single line text : Mandatory2.Multiline text : Non - Mandatory I want to hide first varible on the catalog form. Using Catalog ui policy but not working . Any idea help me .
Resolved! Data of records available in DB and visible in List view but not in Form
Hi Everyone,I have some dependent fields (Division is dependent upon country and HFM entity is dependent upon Division) while importing the records in the table via import set, data are imported in the table and available in DB and list view but thos...
Resolved! How to get field search boxes on list view?
Hi: I want to add the search box to the list view. Any idea how to do that?I want it to look like:
Resolved! Automatically export the table data as csv/excel file and attach it in RITM
Hi , I am doing bulk upload of data into custom table. I am using data source and transform map to validate the data in the excel sheet and dump the data to a custom table. Now I want to automatically export the data from custom table as csv/excel fo...
Inbound Integration
Hello everyone, I have a requirement where I have done integration with third party using rest message for change table which is working fine .After build stage the change is created in third party and now when it moves to test , it will perform test...
Resolved! UI Policy on variable Conditions not saving for Catalog Item
I am creating a UI Policy to show or hide variables in my portal catalog item dependent on what is chosen in a select box variable. When choosing the conditions "<variable name>" is "<actual variable name chosen>" I save this to then setup my Catalog...
Applying a checklist template to an incident by client script?
Dear community,I created a Checklist template called "ServiceNow Checklist" and I would like to apply it to the current incident with an onChange client script whenever the category of the incident changes).Any idea how to do that?Thanks and kind reg...
calculate Time taken for particular group to approve the Change?
Hi All, I have got a requirement to capture the time taken for an approval group to approve the change. we need to calculate time from the time the Group approval requested to the time It was approved.Please help me with any of the suggestions .I hav...
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