Edit Ticket Conversation Widget

[Richard Thomas2]

Hi all,

Currently when we create request, the ticket ticket conversation widget in the portal shows the person who created the ticket. 

Is possible to change this name to whoever it's eventually assigned to, or remove it completely...?

Thanks

Rich

[Pradyumna Das]

Dear Richard,

It is possible to remove that name or you can insert any other name. For that you have to clone that widget and in the serverside script of that widget you have to pass your required name to HTML.

[Ankur Bawiskar]

@Richard Thomas 

As suggested you will have to clone the widget and then make the changes.

I would suggest avoid that as it might impact other places as well.

refer link below

Where is e.name coming from on Ticket Conversation widget on Service Portal?

Regards
Ankur

[Ankur Bawiskar]

@Richard Thomas 

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

[mr18]

Hi Richard

In order to remove the name permanently, you have to comment line 135 in HTML