editing view drafts message

[cchacha]

Hi All,

On the service portal, when you save a draft, a message says you can view drafts via a link.

I tried to make a copy of this widget, replacing it and editing the text to say "go to drafts page," but it did not update.

It seems I'm not editing the correct widget.

In actuality, the aim is to make the view drafts link go to a custom page I created where it just shows drafts (customer specs)

What is the correct widget to edit for this?

Thanks,

Carol

[diana45peters]

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@cchachaVisit Website wrote:

Hi All,

On the service portal, when you save a draft, a message says you can view drafts via a link.

I tried to make a copy of this widget, replacing it and editing the text to say "go to drafts page," but it did not update.

It seems I'm not editing the correct widget.

In actuality, the aim is to make the view drafts link go to a custom page I created where it just shows drafts (customer specs)

What is the correct widget to edit for this?

Thanks,

Carol

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Hi Carol, 

It sounds like you're on the right track but might need to adjust the widget responsible for displaying the "View Drafts" link. You'll likely need to edit the "Save Draft" widget or the "Drafts Page" widget to update the link text and ensure it directs users to your custom drafts page.

Could you double-check these widgets and see if they match your requirements?

Best regards,
Diana P.