email.addAddress() is not working

[kun1]

Hi Team,

In the notification, i have added one email script which contain "email.addAddress() function. We need to send mail to CC person also . In activity log, i am able to see that user name is there as a cc but user told me that he is not received any notification.

Please guide me.

[Ankur Bawiskar]

Hi,

few things to check

1) is the user having valid email address

2) user is active and not locked out

3) user has notification preference enabled

User Notification Settings

Regards
Ankur

[kun1]

Hi Ankur,

1, is the user having valid email address

Yes, user have valid email addresss

2) user is active and not locked out

User is not locked out

3) user has notification preference enabled

Can you please help me to check on this? i read somewhere that it may be something related to email engine.

[Ankur Bawiskar]

Hi,

please check below link for notification preferences for user

User Notification Settings

Regards
Ankur

[kun1]

User is an end user