In the incident form there is a related list , in that related list i want to insert a new row through ATF, What is the step i should use in ATF. For the clarification please see in the below attachment.
Hello, I've a requirement where the 'seconds' shouldn't be displayed from the time component i.e instead of HH:MM:SS it should only displayed as HH:MM all over the system. Is that possible to achieve?
We are looking for the community for some advice. We have a need to track incidents down to the module level for some of our applications. For example, in our cloud HR/Finance solution: Level 1: Name of Overall Cloud HR/Finance Application (corresp...
How to remove the Add Filter and Run Filter from the List collector variable in catalog form. Please help me how to remove the circled part from the request.
How to trigger approval on catalog task after task's state changes to close complete through workflow
When we create problem record that time automatically create problem task records
Hi All The below user has 2 domain visibility's both Accenture and demo but when he loggedIN if he is in the demo domain then also he can able to see Accenture domain tickets , That should not happen If the loggedIN user is not in that domain then th...
How to stop or reject a record to be created/inserted in Target Table using transform map when the value for that field already exists in user or group Table? Eg: If my excel column 'User' has a value say July then this value should be rejected and ...
Hello,I have a requirement for agent workspace. There are set of users that do not use incident/change modules but they use catalog tasks and RITM's. Is there a way to hide incident/change list categories from their view.Please suggest. This function...
ldap issue, ldap is working withour mid server configuration but not working with mid server configuration without mid server connection is successfull with mid server connect is giving this error "ldap://server name:port/ LDAP connection has been cl...
How to add one year to a date field using client script(on change) + script includeThere are two fieldsStart date and End date whenever I will select Start date I want to put one year to the End date by using on change client script
Hi Team, There is a requirement from client to display the count of the group members in a customized integer field in a individual group. For example in a group I have created a field, the group members displaying in the group need to be displayed i...
Hello, Is there a way we can hide or restrict access of RITMs raised from a catalog item to only certain assignment group. Even ITIL users and admins should not be able to view it in list view. It should only be visible to that particular group which...
Incident number in subject should be readonly for user. Even if user make changes, if not only then also only incident number should be sent to recipient of the mail. Thanks in advance.....
I have Created one new Catalog(not catalog item) in sc_catalog.list table named "IST Service Catalog" and then created one category under that catalog and then created one catalog item "test" under that category whenever i click on "try it" button fr...
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