Situation: I have created Customer Satisfaction Surveys, One for Incident & one for request. For each response record (AINST) I would like to enable additional workflow steps, add fields, and flows. I've tried to add a 'Follow Up' section and 'Exclud...
Hi All, Hope everyone is doing good. I am working on a catalog form with Variables, Name (reference to User table), Department, Work Location, Telephone, Email. When value changes in Name variable, all the other variables get populated automatically ...
User has board member access but still getting below error when trying to open the board (board is visible but getting error while trying to access it). Board has been created for Ticket table. Also, please suggest 1.Any role if user should able to c...
Hi All, The requirement is to calculate the duration between Incident Creation time to Resolver Group Assignment time. Could you please assist how to do this. We need to create a metric for each incident. Eg: Inc000001 Created and Assigned to SD -> ...
Hi, I have a requirement to trigger a notification once the approver approves the approval request on the RITM(sc_req_item) table. I am triggering an event from the workflow. I need the notification to be received by all the approvers and the request...
In ServiceNow Portal I need to change the description text color. In what way i need to change to another color? Under Request there is a incident number (which is highlighted in yellow) that text color should be change to another color. Please tell...
Hello, All! I just upgraded to San Diego and a few of my business rules started going wonky. I'm trying to fix this one for my INCs, but I can't seem to do it. I have a role (ASDM) that I put in just for one group so I can call it here due to a bu...
I have only tried this, (function executeRule(current, previous /*null when async*/ ) { var gr = new GlideRecord("change_task"); gr.initialize(); gr.change_request = current.sys_id; gr.insert(); gs.addInfoMessage(gr.number+"",'Change task has been c...
Hello everyone, Hope you all doing good. In a workflow I have already a Approval user activity where I have written script like if the standard change template version is this, then i am pushing approvals using answer.push for different users. But h...
How to restrict email notifications for one particular group When it was mentioned in CC/BCC in ITSM.
I'm attempting to translate titles of Widgets from English to French( Ex: List of Content Name, Static content Name); I've also added "Translated Text" to the attribute. However, it does not translate on the dashboard. Is there anyone who can help me...
Hi, we have field 'SLA due' on the incident and the requested item forms in Agent Workspace and there is a message "Field type due_date is not supported." under these fields: But it seems that this field is working. Do you know what this means or h...
Hello all, How we can make the text as BOLD in ShowFieldMessage. We can able to make text as bold in addInfoMessage. But need to make text as bold in ShowFieldMessage Can we do this? Thanks in advance
Hello Experts, I have been trying to populate field values from custom table on catalog form, but everytime it is giving 'undefined error' Could anyone help me in resolving this error? Thanks in advance! I am using attached SC and CS
If multiple CIs are related to one incident, how can I enter multiple CIs in the field of Configuration item? Please tell me if there is a good way.
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