Email client configuration

[samirmeroua]

Hello All 

I have been asked to modify the OOB email compose template, so that it should automatically pick the email of the Assigned to in the HRC ticket and populate to From field (which originally contains the instance email address) 

I activated the From in email client configuration, and created From Address Template,  but I have no idea how to proceed ... !!  any advice? 

[DavidW447091066]

You can try setting the From Address Template to pull the email from the ticket’s Assigned to user. If the OOB template doesn’t support that field directly, you’ll likely need a small script or customization to populate the From field dynamically when composing the email.

[Ankur Bawiskar]

@samirmeroua 

you can configure the recipient like this in TO field -> assigned_to (field name which holds the Assigned to)

then you can use default From value -> if you don't give any value it picks From address from SMTP account

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