email got stuck in state -ready state

[neelima]

From my personal instance when i try to sent notification, emails are not getting triggered, they are in state-ready state. Could someone please help me in resolving the issue

[Vasantharajan N]

Step 1:

Please check Email diagnostics page whether everything looks good

https://instancename.service-now.com/nav_to.do?uri=%2Femail_diagnostics.do

Step 2: 

Navigate to System Diagnostics > Active Transactions (All Nodes)  and check any job related to event or email processing stuck in the queue for long time. if yes, kill it and check.