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Resolved! How do I print details from a RITM or SCTASK?

We need a way to print the ticket Details to get sign off from end users. When I export to a PDF document the details are not listed (See screenshot below). When I try to right click --> print, the format is not usable. How do I get this information ...

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trishlipe by Giga Expert
  • 7472 Views
  • 32 replies
  • 7 helpfuls

Resolved! Integrating ServiceNow's ITSM with Archer using Rest API.

The requirement is to integrate ServiceNow's ITSM with Archer using Rest API. With this integration, I want to updates ServiceNow and Archer simultaneously. How to set up the integration for REST from the ServiceNow side and looking anybody done...

Resolved! SLA Resolution still running on Cancelled Incident

I was running a report of all open incidents with a SLA Resolution state of in progress and business elapsed percentage over 100.   Then I had to spot check the incidents as part of an exercise we are doing, I found one with the following conditions,...

Resolved! How to Edit "ASSET" in cmdb_ci_computer_list

I am tying assets back to Purchase orders, and at somepoint when we did the initial load of ServiceNow we somehow ended up getting some data into the column for "asset", but the date is either wrong or incomplete, which is leading to some issues that...

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GlideQuery() or condition

Hi, My requirement is to search current logged in user in two groups using GlideQuery() only,  For that I have tried like this. var gr = new global.GlideQuery('sys_user_grmember').where('group','287ebd7da9fe198100f92cc8d1d2154e').orWhere('group','8a4...

Hamsika by Tera Contributor
  • 726 Views
  • 4 replies
  • 0 helpfuls

Avoid RITM creation

Hi Team, We have created a catalog item for 2 teams but we want to use request and catalog task only. We don't need creation of RITM but it is default creation. So how can we avoid RITM for this particular catalog item ?   Regards, Rakesh T 

Rakhesh by Kilo Guru
  • 651 Views
  • 3 replies
  • 2 helpfuls

Resolved! Search with User Id instead of user name

Hi All, We have a reference field caller (referring to  sys_user table) on a service catalog form, currently if we are searching with the user name it is giving results based on user name but we want to search with user id instead of user name. Can a...

Apoorva12 by Giga Contributor
  • 2042 Views
  • 5 replies
  • 0 helpfuls

Flow designer: Getting a error :- flow designer:null

Hi Team, In the flow designer i am getting an error the error message is : flow designer :null and one more error message is : unable to pickup the subflow. No code changes done to the existing one however the flow which was working before is not wor...

Vidya9 by Kilo Explorer
  • 1048 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to edit Preview Icon.

Hey Developers,   I was wondering how to decide what can be view when clicked/Hover over preview record Icon on User , ITSM Module , KB etc.. Please suggest how I can edit this & display data which I would like to .

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Naveen87 by Tera Guru
  • 1318 Views
  • 2 replies
  • 1 helpfuls

30, 60, 90 Day Aging Tickets Widget

Hello Community, I am trying to create a 30,60, and 90 day ticket aging widget (tickets that are in someone's queue) and I cannot figure out the correct logic/expression to add in creating this widget. I cannot figure out the correct expression to te...

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Peter B by Giga Expert
  • 704 Views
  • 1 replies
  • 0 helpfuls