Resolved! How do you make a particular KB article public
I would like to set a particular KB article public so unauthorized user can have access to it. any advise ? thank you
Forum Posts
Resolved! Create requests from excel import
Hi Everyone,I'm new to the community and eagerly learning lots about this amazing platform.I have an excel file that I'm importing into a custom table. The excel file has 4 columns full of data and about 100+ rows of data in it. From that excel file,...
Out of Box Group Type Purpose
I'm having trouble finding information on the purpose/function of the out of box group types (catalog, itil, and survey). 'itil' is just described as 'ITIL based groups' and I'm currently debating on using this group type for all of our assignment gr...
Resolved! parent in Update sets
What is the parent in the update sets? what we will configure the in the parent look up field? actually when will we use this field?
What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?
Hi, What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically? Thanks, Tara
How to fix "Value of field record is not a GlideRecord" error log in flow designer
Hi All Please help me how to this error message. getting Error like "Value of field record is not a GlideRecord" . --------------- Result : Error
How to close the GlideDialogWindow
I have a requirement like if CI is not existing in the system User will add Add CI button to add CI. I have GlideDialogWindow in the UI action. I am able to save the CI but not able close the GlideDialogWindow using GlideDialogWindow.get().destroy() ...
I want to populate data from one reference field to custom table fields ?
HI All, My requirement is I have a one reference field(number) that is referring to another custom table , We have to display custom table records present table field values . My output is : If i have select the number in reference field reaming da...
Resolved! How to get URL param values in record producer for Service portal?
HelloI would like to add values in my form using url but it doesn't work. I made a client script: function onLoad() { var serviceinput = getParameterValue('sysparm_service'); if (varserviceinput) { g_form.setValue('category', 'service'); g_form.setV...
Escalation Button on the Portal view - is this possible?
Good Afternoon, Please can someone advise? We would like to create a custom button on our portal view of the incident page for users (non licensed and licensed) to be able to press to escalate an incident in the queue. This is the page we would like...
Is there a way we can parse and get the value of "X-Original-From" from the header of an email which got forwarded/redirected to Servicenow
HI All, Our instance has too many forwarded/redirected emails coming in and we want to fetch the "X-Original-From" from the header, is there a way to do that via scripts ?. email.origemail does not give the right sender address hence we want to do ...
Resolved! Background script for making multiple requests to active False
Hi Everyone, I have a code for making single requests to make active false by using Background scripts but for making multiple requests to make active false what i need to add in this below query. Please suggest me on below code. var gr = new...
Generate a service catalog request using Rest API
Hi, I have a requirement to integrate a third part application using which ill have submit a particular catalog item and must be able to generate a request and RITM in my servicenow instance. Since am new to the concept of API can I please get some a...
Resolved! what is scratch pad?
what is scratch pad, what is its use in business rules , client scripts, ui policies , workflows? what is difference between scratchpad and ajax in clientscripts ?
