I need resolution notes to show on the request view on the Service Portal for the service portal users to see. So basically we would like to make sure the customer is receiving that as an update. Currently they are only seeing 'Additional comments' a...
Hi all, I'm trying to create a report to check if requests are fulfilled before due date. To do that I need to compare both close and due dates. I can compare both fields but I haven't managed to indicate that due date is just later than due date wit...
Hello everyone, Attempting to work out definitions for the CI classes of 'application' and 'software' with-in our CMDB. Looking to see what others have done, to differentiate between the two classes. Currently, anything we have purchased for our bus...
HI All, I have got an incident ticket (Issue ). in our incident table "Resolution Notes" is a mandatory field which will occur when the state is moved to "Resolved". But for some incidents with giving "Resolution notes" they made incident state to "R...
Hi everyone, I could use some help with this issue. Here is what I'm trying to do: Goal: Create a change record after a catalog task is completed and store the change # in the catalog task. Do not continue the workflow until the catalog task AND ch...
Hi Team, How can we copy attachments from incident task table to incident table? Please help on this Thanks, Khaism
I am curious as to how/when the Closed Skipped state is used for Requests. I have never seen it used so I simply curious as to how or why it might be used by others. Ric
Hello All, In error I have deleted all catalog items for one of my categories 600 records. I have gone into Service Definition>Deleted Records and undeleted all of the records. However, I can no longer see the items listed in the RITM record. Is t...
has anyone found a way to be able to include variables from the form on a catalog task template? it's nice to be able to set some information with them but it would be even better if we could set the variables within the task.
Hi I want to create an email inbound action that will extract the text in the body of the email into the Work notes on the Notes tab on the Incident form in ServiceNow. The e-mail that's incoming does not contain a MSG-tag, so the relevant Incident i...
So here is the scenario: I'm working on a task to calculate the value of a field based on 2 field, which from a different table. And my customer want to every time I update a value from (Configure choice) or (import), the value will be calculate auto...
Can anyone please recommends best practices for Parent Child relationship on Group roles and Group members We are setting up a nee instancebwe want to have parent child relationship.
Hi All,I need to use ismemberof() function for more than group.Please suggest.Regards,Shamma
One of the variables/questions on my catalog item is a UI Page. This UI Page performs a var gr query to get the url of an image and displays it on the page. It works fine on loading. When I change a choice in another field - which is a drop down list...
We are utilizing the OOB 'Contract Threshold Breached' notification, which gets triggered by a scheduled job that fires an event if it finds any contracts that has the Expiration field changed. The problem is this scheduled job typically runs around ...