HOW TO Attach a Specific File into a Email Notification.

[Rodrigo24]

Hi all,

I have a new requirement to create a new function to send a specific attachment in an email generated by a button.

There is a way to add a specific attachment to a notification?

Example: In an Incident many files are attached (Case1.pdf, Case2.pdf, Notes.txt, Car.doc).
When I click on a button (UI Action) I want to send by mail only the attached file "Case1.pdf".

How can I do this? It is possible?

Thanks in advance.

Regards.

Rodrigo

[sachin_namjoshi]

You can use below solution

https://community.servicenow.com/community?id=community_question&sys_id=d8de774adbf25780e0e80b55ca961963

Regards,

Sachin

[Rodrigo24]

Thank you Sachin.Namjoshi,

I need to send the file, not a link to this attachment.

The solution provided adds links to the notification.

Regards.

Rodrigo

[sachin_namjoshi · Accepted solution]

I see, i used below blog in the past to send actual file to email notification.

https://community.servicenow.com/community?id=community_blog&sys_id=3d98cb9fdb79a0107d3e02d5ca96191e

Regards,

Sachin

[Rodrigo24]

Thanks Sachin.

Best regards.

Rodrigo