Email notification configuration on the Request table [sc_req_item]

[dassan]

I am looking to configure an email [customized] on the request item table [sc_req_item] for a specific catalog item. 

However when the request is raised for the specific catalog item, the OOTB notification gets trigger. [ Approval Request] . 

the email notification [ customized] condition I gave as shown below, but it does not work. 

I gave the sys_id of the catalog item as when condition but did not help out. 

The OOTB email notification - Approval Request condition is given as below. 

Please suggest what should be the "when to send" condition for the customized notification to work. 

[Tanushree Maiti]

Hi @dassan 

First I will suggest , just select catalog item under Condition like

If still you want to proceed with advanced condition, Give one equal to (instead of ==) sign and try ,

current.cat_item = '738f578783a8fe10f406e820ceaad3ac';

[dassan]

Thank you Tanushree for your inputs!

I tried with the condition by giving a single (=) sign but it did not work out. 

Please suggest if this could be a reason as the OOTB one is on sysapproval table.  and the customized one on sc_req_item table. 

Also please guide on what condition shall I try to check