Email Notification getting Triggered Twice

Amey3 · ‎03-17-2021

Hello All

I have one Catalog Item. once all the approvals and Task getting finished, we use to send an email notification.

The same email notification is getting triggered twice.

we have email scripts, notification, event used for this process.

Any Help on this?

where should I start diagnose this issue?

Thanks

Gaurav Shirsat · ‎04-23-2021

Hi Amey

I have resolved my issue.

1) There were discrimination between the Notification Trigger Conditions.

2) in Catalog Task, users was only requested_for instead of request.requested_for

3) Also Run Script added to set the Req and RITM Stage, State we used the update() and in notification also insert or update was checked.

4) One More change I performed which did cameo for me is, when to send condition:- state changes to <condition> before it was state is <condition>

Please check anything of these would work for you or not?

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

View solution in original post

Ashok Katam · ‎03-17-2021

Hello Amey,

Verify if the event that is triggering this email is being created twice that might be triggering this email twice.

Amey3 · ‎03-17-2021

Ok.

Will check

Amey3 · ‎03-17-2021

didn't find anything over there

Thanks

Amey

Ashok Katam · ‎03-17-2021

If possible, can you add screenshot how the notification was setup and how is it triggered, also when you recreate the scenario, verify the event in "sysevent' table