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Reset approvals in workflow on field change

Hi, I'm trying to restart the approvals of a workflow with advanced business rule. The script: (function executeRule(current, previous /*null when async*/){ var chng = new GlideRecord('chnage_request'); chng.addQuery('number', current.number); chng.q...

Incident & Request fulfilment

We have a use case where a ticket (incident or service request) is pending on the business side either for approvals, validation, etc. As of today, these users are part of the same group along with IT. The challenge we are facing is that many of such...

Imran Shad by Mega Expert
  • 729 Views
  • 2 replies
  • 0 helpfuls

Difference between Incident_sla and task_sla Table

Hey Team, What is the Difference between Incident_sla and task_sla Table? Am I correct in assuming that task_sla will contain all the Incidents, Catalog Tasks and RITMs which have SLA attached to them? Thanks, Ekta

EKTA2 by Tera Expert
  • 6570 Views
  • 4 replies
  • 7 helpfuls

Resolved! How to get order guide sysid in on load script

Hi Everyone, How i should get order guides sysid in on load catalog client script. I tried the below code it is working for me in portal but not on native view. in native view i tried g_form.getParameter("sysparm_id") as well even this is not working...

How to find tables created with installed plugins

Hello team, How to find which table is created with which plugin  change risk assessment threshold table is created in instance when one of the plugin is installed?  Thank you,       

vamshi2 by Tera Contributor
  • 1506 Views
  • 8 replies
  • 5 helpfuls

Asset history details on User Table

Hi, Is there a way to get the Asset history assigned to a user on User Table? For Example: If I check my profile on User Table, all my assets which were previously assigned to me and which are currently assigned to me is visible on the User Table som...

How to restart a workflow on field change?

Hi, I'm trying to restart the change request's workflow on a field change with advanced business rule. The workflow first activity changes to grey (restarted) and start running again but it is not asking for approvals again (the rest of the workflow ...