Email notification is not triggering to CC

[Renu9]

Hi All,

I am having a  requirement to send the notification to contact person and cc to the manager.

I have written an email script "cc_to_manager", 

(function runMailScript(current, template, email, email_action, event) {

    email.addAddress("cc", current.manager.email.toString(), current.manager.getDisplayValue());

})(current, template, email, email_action, event);

It is not sending the email to CC. 

I also tried below but didnt worked

    email.addAddress("cc", current.contact.manager.email.toString(), current.contact.manager.getDisplayValue());

email.addAddress("cc", current.variables.requested_for.manager.email.toString(), current.variables.requested_for.manager.getDisplayValue());

Calling in the notification like :${mail_script:cc_to_manager}

Please guide me here

[Mark Roethof]

So contact person is then "current.contact"? Correct?

And contact is a reference to sys_user? Correct?

In that case it sounds like current.contact.manager.email could an option.

Or is this logic in your situation different?

[Renu9]

Yes @Mark Roethof 

That is correct and as per below I was able to get the email address of manager in the logs.

But when email is generated , I am not seeing the manager email address in copied.

(function runMailScript(current, template, email, email_action, event) {

    gs.error("manager is " + current.contact.manager.email);

    email.addAddress("cc", current.contact.manager.email, current.contact.manager.getDisplayValue());

})(current, template, email, email_action, event);

[Renu9]

Hi @Mark Roethof 

I tried a different option and it worked well.

    var gr = new GlideRecord('tablename');

    gr.addQuery('sys_id', current.sys_id);

    gr.query();

    if (gr.next()) {

        email.addAddress("cc", gr.contact.manager.email.toString());

    }