Email Notification not working
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‎09-14-2023 07:15 PM
Company has a new email address in place for clients to send their incident request through email. Email gets turned into an incident but caller does not get the auto reply "We received your request" notification to keep track of updates. We have one in use for the help desk team already and it works perfectly fine and sends the auto reply " We received your request" email notification. Please help
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‎09-14-2023 09:47 PM
@SParker12 There is a OOTB notification sent to user whenever a ticket is opened on behalf of them? Did you check that as well?
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‎09-15-2023 06:48 AM
Hi @dmi95 Yes I have. Everything is still the same.
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‎09-16-2023 10:25 PM
@SParker12 Are you saying that you are able to see emails in the activity logs mentioning email was sent to user but user haven't received it in their inbox? If yes is it happening for all users?
