Email Notifications are triggering twice

[pramodkumar]

Hello Everyone

I had a requirement to sent email notification once SLA is breached for incident. I need a delay of 30 mins after SLA is breached to send notification. I am achieving it via business rule. I am using gs.eventQueueSchedule in business rule. My condition in business rule is has breached is true and sla definition is my SLA. I had a log statement in business rule and for some reason BR is triggering twice. So same email is sent twice at a time.

Can some one help me on this issue.

Thanks!

[Prateek kumar]

You might have current.update() statement in your BR. This make BR to run over and over again. Please comment it out.

This thread might be hepful

Business Rules Best Practices Part 1 of 2: When to Run Business Rules

[pramodkumar]

Also for your Information This is an after update business rule

How ever has breached is an check box and it will be true only once after sla is breached. Not sure why BR is triggering twice.

Thanks!

[Prateek kumar]

Pramod

Can you share a screenshot of your Advanced section tab of BR

[pramodkumar]

HI Prateek

Here is my code

Thanks!

[JJ1]

Did you check the SLA workflow ? May be there is an email from the workflow and another one from your business rule .