For only some changes the approvals are skipping. It is happening only sometimes. So it is difficult to re create it non prod environment to check whats wrong with it. I have checked the approvals groups and the member in the groups are active and ha...
Hello,I am trying to create a scheduled job that sends out a notification to approvers who have approvals older than two days. I am using this script to query and send out the notification but it is not working for some reason. // Define the GlideDa...
Hi All, What role or custom role can I give a user who needs to access to change request records via API, and potentially the "assigned to" field from the user table? I'm trying to limit a users access that needs to run API GET commands to get data...
Hello All, Clicking on the notification link (URI_REF) should redirect to esc portal instead of sp. There was an e-mail script where we are using URI_REF to get the current record, this e-mail script was used in multiple notifications.@Ankur Bawiskar...
Hello,I have a scheduled job that creates a work order. I have a business rule on work order table that creates a work order task. When my scheduled job runs the work order gets created following the template it is using, however the work order task ...
Hi All, I have created an M2M table from Problem to cmdb_ci_nw_site table and related list apper below now the edit button is created here automatically but I am not able get that edit button anywhere n system defination > UI action with that tab...
I got an requirement , to create a dash board with 2 reports1.would like to see a daily trend of incoming request2.and the average turn around time. how can i do this
Hi There, We have closed few tickets from Background script but the SlAs haven't completed. They all breached. How to fix this and what might caused this issue?
Good morning, Is there a way to make locations inactive in ServiceNow? We imported current(updated) locations from AD and users now have the correct locations within their company. However, the "old" locatoins are still available in the dro...
Hi , I want to send a auto reply to the external users.I have tried with reply Reply email Inbound action but getting an error as user_id is not found. If I can get another way to proceed with this requirement it will be really helpful foe me. Thanks...
I need to know what the triggers are for SLA Response.Obviously, the start condition is when the incident is created.What stops the Response clock?
Hi , I try doing " need to display only the users in incident caller who is having same company value." with caller adv ref qualifier. but not working can anyone help. bascally if 10 users have company set as xyz, then if I select any 1 of the user ...
How to add placeholder without using g_form.getcontrol method in client script?
Hi,I added description (${description}) variable in notification body. The description contains these detailsArea: Mid-WestRestaurants : 1111_CaliforniaSpecific Shifts: Weekends, weekendsIssue : testSo I need to fetch 1111_california from body and ad...
Hi,How to create custom widget in ServiceNow and widget communication ?
