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Close a change request using rest API

Hi Everyone, How to Close a change request using rest API.Tried PATCH request to  https://XXXXdev.service-now.com/api/sn_chg_rest/change/{sys_id}and providing close code, close note and state,close code and notes are updating but the state is not cha...

How can I edit AI Search's api

Dear pros!I have some prolems with AI Search when search key by Japanese.The results include not related keywords like below Example:+ keyword : 九段+ result : include 件(hightlighted) In Widget "Faceted Search" I see the code that call api to get searc...

How can I preview an "Email" received by User.

Hi, I have a flow designer built, Under Send Email Action, I have the content of the email sent to the Users.My manager wants to see the preview of the email. How can I do that? I have run the test but no flow logs are created.  Help me? Thanks,Vaish...

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Flow designer for Bulk request

Hi All,   I have a requirement to create multiple RITM's using excel file. I have created data source, onComplete transform script in Transform map. This is creating multiple RITM's under single request. I tried creating flow designer for this reques...

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Resolved! How to Auto Populate fields from record producer to form

Hi Everyone, I have a requirement where I need to Auto Populate fields on the incident form after submitting the Record Producer.I have a reference variable "abc" on the Record Producer which refers to the location table. I need to get the details li...

Nishant26 by Tera Contributor
  • 2942 Views
  • 3 replies
  • 2 helpfuls

Business rule to run when Additional comment changes

Description : I have to create an event that fires when additional comments changes and the state does not changes to PUA or PU.Solution implemented: Business rule: When to run :state is one of = New,Pending Change, Pending Parts, Pending vendor, Wor...

VineJosh by Tera Contributor
  • 1071 Views
  • 1 replies
  • 0 helpfuls

Hide and display form section based on conditions

There is a table in ServiceNow called 'Approval System'. This table has one field and two form sections. The field on the form is 'Approval Type', which offers two choices: 1. Approval Flow and 2. Catalog Flow. The table also contains two form sectio...

asrsharma07 by Tera Contributor
  • 2036 Views
  • 8 replies
  • 0 helpfuls

Scripted creation of request

Hello All, I have a requirement to create a script that will automate the creation of a catalog request. When a new user is created on the sys_user table with the following conditions:company = ACMEsource = new_hire_tablenew_hire_active = YKick-off t...

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Resolved! normal changes model records

Is it possible for regular ITIL users to create their own model changes for normal changes? For example, someone wants to create a model they can use each month for monthly patching that would include their entire list of CIs. Also, is there a way to...

Roles required for User provisioning from Azure AD

Hi Team I have a requirement to integrate Azure AD with ServiceNow for SSO and Automatic User provisioning, as per the Microsoft article, the integration ID should have admin role, this is not safe to provide admin role, could you please let me know ...

Magesh Babu1 by Tera Contributor
  • 4081 Views
  • 11 replies
  • 11 helpfuls