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Transform map field script code explanation

Hi All, Could you please explain line by line code for below which is written in transform map field script and choice action is --> ignore and source and target fields are mapped as expected.  var grChoice = new GlideRecord('u_il_rel_choice');grChoi...

Mohamed_009 by Tera Contributor
  • 539 Views
  • 2 replies
  • 0 helpfuls

Resolved! Survey URL from email Notification redirecting to Service Portal

Hello All, We are working on surveys, redirected a survey email link to service portal. We are not displaying survey widgets on the portal. The requirement is, when the user clicks on the survey email link it should redirect him to the respective sur...

Batch API: Increase Response output size

I'm attempting to use the Batch API (/api/now/v1/batch) but need to temporarily increase the response size.  I've tried to update the following system properties but no matter what, the response size returned is 10MB (which is the default for most RE...

Community Alums by Community Alums  
  • 1153 Views
  • 1 replies
  • 1 helpfuls

App installation failure

Hi everyone!I'm troubleshooting the issue with the plugin installation. It shows the message "Application installation is unavailable because another operation is running" and I tried a lot of suggestions on previously related posts but nothing helpe...

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Restrict external users in email client

Hi Team,I want to restrict the external emails  entering in the email client form,the email which are not present in the user table.Only users who are present in the user table ,their email should be allowed . Thanks,Karan

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KARAN24 by Tera Contributor
  • 801 Views
  • 4 replies
  • 0 helpfuls

Inbound action to update Assessments

HI   I am developing a smiley survey response. I am using surveys and assessments to do the same.   The survey is sent and the user receives the emails like this.  User clicks on a image and an inbound action is triggered to update the assessment   ...

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Kumar96 by Kilo Contributor
  • 1847 Views
  • 5 replies
  • 0 helpfuls

Lab Instructions for Service Portal Fundamentals Course

Hi folks, I am going through https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=3d87783fdb558d50454eb0a239961970.  I was not able to find the instructions for the labs. In a few videos, the instructor very briefly showed instruc...

Yiyang Ma by Tera Contributor
  • 4314 Views
  • 7 replies
  • 3 helpfuls

Resolved! Need to filter out the records updated by particular user

Hi, I need a favor,  how we can filter out the records updated by X user and the update done by this user is only on state field and on a Y date.Like if I use the filter option updated by is X and updated on is Y date then all records updated by that...

suuriya by Tera Contributor
  • 2296 Views
  • 3 replies
  • 2 helpfuls

How can I copy agent chat transcript to incident work note?

Is there any way to copy the interaction transcript to the Incident work notes? I tried the below-mentioned code in create incident UI action on interaction table and not working. And I am also trying to move the attachments attached in the chat to i...

Resolved! Mass Edit Knowledge Base Files

I have a large list of knowledge base files that require the same modification in each (appending something to an href tag).Is there a way to mass edit this specific list?

josephtucker by Giga Contributor
  • 4194 Views
  • 8 replies
  • 11 helpfuls

Resolved! Standard ticket configuration - Actions

 Hi All,In Service portal/ employee center, when end user click on My Requests - He will be displayed the 'Actions' to Resolve. We can configure the Standard ticket to be displayed for particular users. We have a custom field called 'Requested for' o...

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Talya by Tera Contributor
  • 2895 Views
  • 4 replies
  • 1 helpfuls