Email Notifications are triggering twice

[pramodkumar]

Hello Everyone

I had a requirement to sent email notification once SLA is breached for incident. I need a delay of 30 mins after SLA is breached to send notification. I am achieving it via business rule. I am using gs.eventQueueSchedule in business rule. My condition in business rule is has breached is true and sla definition is my SLA. I had a log statement in business rule and for some reason BR is triggering twice. So same email is sent twice at a time.

Can some one help me on this issue.

Thanks!

[gerritkuilder]

Hello,

You should raise the weight to 50 or another value, a weight 0ff 0 means that the message always will be send, even if it means that it is send twice.

There is a business rule that checks for duplicate emails within a certain period but that only runs when the weight is not 0.

HtH,

Gerrit Kuilder

[Justin Shinaul1]

The business rule is "Check duplicate notifications", if anyone is curious to look at it. I changed my event to fire with the weight of 1 and I no longer receive duplicate emails when the event is fired.