Email notifications not getting triggered for the watchlist

FemyM
Tera Contributor

In the request, I have added a variable "Notify Additional User"(list collector) and then mapped it to the watch list of RITM (flow designer).
I have also added the watchlist under "who will receive" in the notification also...But still the notification is not triggered.

 

8 REPLIES 8

SumanthDosapati
Mega Sage
Mega Sage

@FemyM 

Can you please check below and respond:

  1. Watchlist in RITM is populated as expected from the list collector variable
  2. Check email logs to see the recipients include other users but just not the watchlist users 

Regards,

Sumanth

Watchlist in RITM is populated and recipients of the email log has both "requested for" and "watchlist" users...
But the email is not triggering only once... but not for watchlist user

@FemyM 

If email log recipients shows both requested for and watchlist then it worked as expected. what is the issue here?

Can you share the screenshot for email log record with recepients.

 

Ankur Bawiskar
Tera Patron
Tera Patron

@FemyM 

may be by the time the notification triggers the RITM watch list is not yet populated

Hence it's not picking the watch list.

I will suggest to use gs.eventQueue() based approach

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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