Email Notifications triggering

[Sarah Bouil]

Hi,

Multiple Notifications are triggering, Under Who will receive tab, in Groups: 'Test123'' added and the group contains 3 members. So 3 email are triggering when I check the Emails logs, but it should sent only one to all group members.

Custom Notification is created on: sysapproval_approver table

When to send: Record inserted or updated

Inserted is True(Ticked) only

Updated is False(Unticked)

Kindly help me to fix this issue.

[Sarah Bouil]

Event is triggering from BR.

I see 5 events are triggering in logs.

[Phanindra N]

Hi Sarah,

How the event is fired, and how many times it is triggering? Can you plz check that.

[Sarah Bouil]

Event is fired from BR and I see in logs 5 times triggering in event logs.

[Phanindra N]

You have to modify that event will trigger only once, may be from the workflow after cab approval

[Phanindra N]

Since the notification is in 'sysapproval_approver' table, for every record insert, it is triggerring the notification. try to modify in the work flow for change request to send notification