Email notifications

Naga13
Tera Contributor

‎02-06-2025 01:17 AM

Hi Experts,

 

I am trying to send the notification to the caller when the problem priority got changed,

for that i have created 1.New event in event registry 2.Business rule 3.New notification.

but notification are not triggered while priority changed.

please find the attachments.

 

Please help me why its not working

Naga13_0-1738833289473.pngNaga13_1-1738833341224.pngNaga13_2-1738833372762.pngNaga13_3-1738833397154.png

Naga13_4-1738833446786.png

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-06-2025 01:27 AM

Hi @Naga13 

 

https://www.servicenow.com/community/itsm-forum/send-email-notification-when-priority-has-changed/m-...

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Dr. Atul G. - Learn N Grow Together
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Naga13
Tera Contributor
In response to Dr Atul G- LNG

‎02-06-2025 02:03 AM

Hi Atul,

I tried but not working.

Naga13_0-1738836196312.png

Regards,

Naga

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Naga13

‎02-06-2025 02:20 AM

Hi @Naga13 

 

Is the event name correct? Also did you try this inflow designer, which is low code.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Naga13
Tera Contributor

‎02-06-2025 01:45 AM

Hi Atul,

Thanks for your prompt response, let me check and get back to you.

Regards,

Naga.