Email notifications

[Naga13]

Hi Experts,

I am trying to send the notification to the caller when the problem priority got changed,

for that i have created 1.New event in event registry 2.Business rule 3.New notification.

but notification are not triggered while priority changed.

please find the attachments.

Please help me why its not working

[Dr Atul G- LNG]

Hi @Naga13 

https://www.servicenow.com/community/itsm-forum/send-email-notification-when-priority-has-changed/m-...

[Naga13]

Hi Atul,

I tried but not working.

Regards,

Naga

[Dr Atul G- LNG]

Hi @Naga13 

Is the event name correct? Also did you try this inflow designer, which is low code.

[Naga13]

Hi Atul,

Thanks for your prompt response, let me check and get back to you.

Regards,

Naga.