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02-06-2025 01:17 AM
Hi Experts,
I am trying to send the notification to the caller when the problem priority got changed,
for that i have created 1.New event in event registry 2.Business rule 3.New notification.
but notification are not triggered while priority changed.
please find the attachments.
Please help me why its not working
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02-06-2025 01:27 AM
Hi @Naga13
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-06-2025 02:03 AM
Hi Atul,
I tried but not working.
Regards,
Naga
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02-06-2025 02:20 AM
Hi @Naga13
Is the event name correct? Also did you try this inflow designer, which is low code.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-06-2025 01:45 AM
Hi Atul,
Thanks for your prompt response, let me check and get back to you.
Regards,
Naga.