Email Notifications

[snow_p]

i have an email notification configured in our instance,
in the who will receive section i added "approver". when checked the emails are trigerring for approver, but along with approver it's trigerring for another random user. not sure how it's trigerring. Any help on where should i look for this?

[abirakundu23]

Hi  @snow_p ,

Please check whether Event Parm1 orParm2 is being used as a recipient in the notification.

Also, verify if there are any other email notifications configured for the same event. If so, check whether they are being triggered.

Review any Business Rules or email scripts to see if the `email.addAddress()` method is being used to add recipients dynamically.

Finally, inspect the generated email record and verify the "Recipients" and "Copied (CC)" sections to identify where the additional user is being added.

Please mark helpful & correct answer if it's worthy for you.

[Tanushree Maiti]

Hi @snow_p 

• An extra user receives the email and reason might be Event parm 1 contains recipient or Event parm 2 contains recipient is checked on the notification, and a server script is passing an unexpected user's sys_id or email into gs.eventQueue()
• Check in Notification Whom to receive section, Send to Event creator is not checked.

Refer: KB0813747 Send to event creator is not sending notification to the event creator 

[RaghavendraGund · Accepted solution]

Hello

If you are email is fired via an event, in the who will receive section
1.check if the send to event creator is checked
2.check Event parm1 contains receipient is checked
3.check Event parm2 contains receipient is checked
and, final thing you need to check is that open approver's user profile and see if there's any delegate configured.(Refer Screenshot)

[snow_p]

Hi Raghav,

Thanks for the solution. This configuration change worked and the notification is triggering only to approver.