Email script

[Sironi]

Hi,

someone help on incident script,

send  incident details list to assigned to if incident state is OnHold on single notification .

ex: DavidLoo hasbeen assigned to 10-incidents , in 10-incidents there are 7 incidents have state -onhold. so DavidLoo should receive 7-incident details (number, shortdescription, caller , priority)  in a single email.

i tried with below script, it is getting single incident details, how to get all in single email.

template.print("number :"+"${number}\n");

template.print("number :"+"${priority}\n");

template.print("number :"+"${caler_id}\n");

template.print("number :"+"${short_description}\n");

[Sironi]

Sure, please help me how to fix this issue.

[Ankur Bawiskar]

@Sironi 

please try this and check

sendEmail();

function sendEmail(){

var arr = [];

var gr = new GlideRecord('incident');
gr.addEncodedQuery('active=true^assigned_toISNOTEMPTY');
gr.query();
while(gr.next()){
arr.push(gr.assigned_to.toString());
}

var arrayUtil = new ArrayUtil();
var uniqueArray = arrayUtil.unique(arr);

var inc = new GlideRecord('incident');
inc.addQuery('assigned_to', 'IN', uniqueArray);
inc.setLimit(arr.length);
inc.query();
while(inc.next()){

gs.eventQueue('test-list', inc, gs.getUserID(), gs.getUserName());

}

}

Regard
Ankur

[Ankur Bawiskar]

@Sironi 

Did you got a chance to check on the solution provided to resolve your query?

Let me know if that answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Sironi]

@Ankur Bawiskar 

Thanks for your reply, i tested your script. but unfortunately it is not working . can you test it in my PDI incase if you want ?

Result : old issue repeated . 

[Ankur Bawiskar]

@Sironi 

Please share instance url, some admin user credentials

Regards
Ankur