Resolved! How to hide mandatory variable
How to hide mandatory variable in catalog item. This variable is mandatory in variable set
Forum Posts
Resolved! Restrict ability to edit / add users to groups
Users with itil role have the ability to amend user groups and their members. We want to restrict this ability to a certain group of itil users. We have too many users with itil role perhaps, and need to fix that, however need this restriction in the...
Outbound Multipart form-data attachments
Hi, I have been trying to post a multipart form data to a third party REST API using the below link: https://developer.servicenow.com/connect.do#!/share/contents/8774514_multipart_upload_helper?v=1&t=PRODUCT_DETAILS This works fine for one of m...
how to get original value instead of sys id
Hi, I am using getReference on catalog client script and also getting value fine but one of value i am getting is sys id but i want its text value ie display value not sys id . i use getDisplayValue() or display box but nothing is working code look ...
scheduled period in survey for 15 days/Survey to expire in 15 days
Hi , We have requirement to make the survey link expire for 15 days. but in system it only shows daily, weekly, Monthly. How to configure this survey to expire in 15 days. We also have a trigger condition that the survey will be triggered only when I...
attachmentHandler/snattachmentHandler doesn't work in scoped Applications
Hi All, I trying to replicate the ticket attachment widget for one of scoped application portal. I could see that attachmentHandlers is being used on OOB ticket attachment widget, when I tried the same on my scoped application widgets, it doesn't see...
Add Google Translate On SN Instance
Recently I was researching on a method to make translations easier on ServiceNow instead of tranlating each element on my instance. I thought it was time consuming so I wanted to make that easier with a different approach. I came accross with "https:...
Resolved! JavaScript - Can I convert multiple string lines to single line?
Hi - I want to convert below lines to single line. Is this something possible with JavaScript? This is line one This is line two This is a broken line This is line three Expected output: This is line one, This is line two This is a broke...
Resolved! CSA Exam Preperation
I want to know how to prepare for CSA Exam?
Resolved! count of comma seperated values
Kindly advice script for count the comma separated values and update in another variable. i have single line text contain values like 2009 , 2010, 2011 ...etc when they are entered these count has to update in another variableex: single line text va...
How to create new Tasks on the existing RITMs
Hi All, We have a requirement that ITIL users should be able to add new tasks to the existing RITMs for some specific catalog items. The RITM also has tasks which are generated through the workflow. If we allow the ITIL users to add the tasks dynamic...
Incident Templates in Agent Workspace
Greetings, We've just enabled Agent Workspace for our Service Desk, and currently members of the team cannot see any incident templates in the templates area. As an admin, I can see them just fine. We've patched up past the known issue that I've se...
Mass Email Notification from a Planned / Unplanned Outage
When using the Outage (cmdb_ci_outage), I can create planned and unplanned outages visible from within ServiceNow i.e. Service Portal widget. But how can I also send a mass email notification from an outage? Usually we do this when there is a planned...
Resolved! How to bulk update KB article valid to dates to specific dates
HI there, I have been tasked to update the valid to date of over 1000 KBs. I have a spreadsheet containing the columns of current valid to date and new valid to date. What script do I need to run to update each KB with it's unique new valid to date. ...
Resolved! How To Make A Field Dependent On A Service Catalog Item.
How To Make A Field Dependent On Another Variable On A Service Catalog Item. Not In A Form.