Resolved! workflow catalog task script
hi guys, i need script for workflow catalog task when selects any application in i need to automatically assign to application support group pls help me guys. Thanks in advance.
Forum Posts
Resolved! How to Cancel the workflow execution through UI Action
Hi All, I have written the below code but nothing is working. Please suggest. Please note that the UI Action is on my custom table. function withdraw(){ if(confirm('Are you sure you want to cancel this request?')){ //Call the UI Action ...
Resolved! Is there a role for template admin?
Hi all, in setting up roles for template gmgt (e.g Incident Templates), there are 3 roles I can find: However, we require an additional role which would be something like "template_editor_admin", which would allow a user to manage and edit all templ...
Resolved! Emails are not shown in the activity log of cases
Hello, we have a custom case management application in our instance and I we cannot see email activities in the activity log. Sent/Received Emails is enabled in the Filter Activity We can however see emails related to the case (both from email notif...
Resolved! Hide a tab in related list
Hi Community, I want to hide a tab in related list named "Application Checklist" (see the attached) and show it to only people from department "XYZ" or department head is "ABC" person. Thanks.
How to create a report on Active ( open) RITM's where all its tasks are closed
Kindly let us know how to create report for following requirement . 1. Open RITMs where all tasks are closed ,--> Sometimes all the associated tasks of ritm's are closed but RITM is still open . So we need report to track those RITM's. 2. RITMs with...
Resolved! Create a form not related to any table in servicenow
Hi, I have a REST API endpoint (not a servicenow API). I want to create a form and submit its data as a POST request to the API. One way of doing this, is creating a new table in servicenow with all the required fields. However, I dont need to save...
Resolved! Auto-Populate Description field of Incident Record form, if Priority is 1 or 2
I am new to client scripts, so if someone can provide a step-by-step answer it would be very helpful for me. Thanks in advance. Problem: If the agent/caller selects "Priority 1 or Priority 2," the "Description" field needs to dynamically change from ...
Resolved! Child incident related list edit button filter issue
Hi Expert!! Thanks in advance. I am handling a lot of Service Now incidents. When I try to add child incidents to a parent, I am using filters On the page where you can add filters, I am thrown back to the overview page of the parent incident. Step...
Resolved! Hide info icon in user reference field
Hi Community, Under "request something" option in the service portal, when I fill any form with a username, there is an information icon (i). When users click on it, they can see all the details. Is there a way to hide the information or make it visi...
Resolved! How to populate a hyperlink in comments using business rule.
How to populate a hyperlink in comments using business rule. https://dev12345.service-now.com/sp?id=kb_article_view&sys_kb_id=12345.
Resolved! Issue with Translating URL to different language with URL type variable
Hi All , I had created variable type "URL" and Included URL in default , this is working fine for English language. when we switch to Another language Question label is getting translated but URL is not getting translated NOTE : we have two differen...
Change schedule : open the change request in a new window
Hi All, I have a question about the change schedules, hope you can help me ! When you launch a change schedule, you can edit the change request with the button 'Open record' but the form is opening in the same window. I look for a way to open the ch...
User unable to login with correct credentials
Hi, User unable to login to snow after entering the correct credential, its showing "User name or password invalid", after removed the LDAP info from that particular account he/she can able to login. What might be the problem with that user account? ...
Change interceptor categorization
I need to make the pre approved standard changes in the change model to be categorized. Is there any way I can accomplish this request?
| User | Count |
|---|---|
| 31 | |
| 14 | |
| 10 | |
| 10 | |
| 10 |
