So, I have two reports. In one report it shows the combined tickets for one group of people. The other report shows the combines tickets for another group of people. Both are over time. So imagine reports looking something like this when it's fini...
Hi all, The requirement is- I have a field named as 'Efforts' on story form. I want to calculate the sum of actual hours of all scrum tasks for a story record and populate the calculated value in 'Efforts' field. For eg- if i have 3 scrum tasks- A,B,...
I have written a business Rule Which is not working on agent workspace.Whenever the users change assignment group it should provide alert message.But it is not working on agent workspace.Please guide how can i show the alert message on agent workspac...
Hello, when I try to complete a problem task, this message shows. I do not see the Analysis information tab as well (I do see it on Configure > Form Layout). This tab only appears when the task type is not 'General'. Does anyone know on how to fix t...
Hi Team, in the catalog item i have a field "start date" its a date and time field. actually my requirement i need to remove the seconds , user can able to select only date and time , no need seconds. can someone help me with the script. Regards, B...
First attempt at creating a Process automation. Inbound e-mail to create an incident, set the categories, and assign to level 1 help desk group. I can trigger on subject Ok but would rather trigger on the sending address of the e-mail. I cannot see...
How can i add link to the alert in client script? In my script spModal.open is using to generate a alert in portal . i have to add link so that user can click on it and they can go to another page. example of script: if( answer == abc) { spModal.op...
Hi, What is the quick/easy way to check what workflow is running behind a form? I know we can go to workflow and search there. But I remember there is a quick way to see what is behind the form ? which workflow will execute ? Can you please help.
Hi,I have 2 questions here, (1) why sometimes when user click on ${mailto:mailto.approval} link to approve / reject using outlook desktop app ( this is not happening in outlook web app) , it will open a new browser window, but it will not approve/ r...
I've been playing around with the home pages and dashboards in Helsinki and am trying to get the Single Score widgets to update in real-time, but it's not working. I have them all set up to update as you can see in the screen shot below. I try cl...
CSV export is not working in ServiceNow to display Japanese characters. While I export in .csv format, ServiceNow export is not displaying Japanese characters . When I try to export using .xlsx Japanese characters in document are visible, however in ...
Hi All, We have servicenow application where third party servicenow sends a data to our servicenow to create an incident. For this we have a created scripted web services which accepts request body from third party servicenow and mapping in to ou...
Hi All,Greetings!We are planning to do assignment group clean up in ServiceNow. Hence we would like to find the list of assignment groups which are unused (no incidents assigned) in last one year. Kindly help us with your valuable suggestions.Thank y...
When looking for the Agent chat modules, we have come across a Matching Rule module. Through some research we found that it is installed along with HRSD plugin or can be installed seperately "Resource Matching Engine(not installed OOB)" . So , we wou...
I'm trying to add a VIP flag (similar to the OOB flag on incident caller) to the "opened for" field on interactions. I'm trying to repurpose the same client script from incident (see below), but am receiving this error "onChange script error: TypeErr...
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