Hello, In Normal Change I have created a Subflow which is create 2 Tasks in New state. This is working so far. The Change can moved to Asses, moves automatically to Authorize.But after Approval the Change stays in Authorize State and don't moves to ...
Hi All I have created an ACL for accessing rest api and attched in security tab but its not working all users without itil role also can retrieve data from ServiceNow how we can rectify this issue? ACL POSTMAN USER PROFILE ...
Does anyone have a template or form guidance on what they provide to their users to create a new catalog item?
I've looked through the following solutions for First Response in the community that do not solve my problem. See below: https://community.servicenow.com/community?id=community_question&sys_id=db7367e5dbc474102dc24f78139619d5https://community.servic...
Hi @Maik Skoddow , I have a requirement. As a System Administrator, I need an email notification set up to send an alert when a local admin login occurs in the production environment to ensure that this account is not used unless absolutely necessary...
Hi All,I want to keep RITM and Request states same as Catalog Task(SC TASK) state for particular catalog task's when state changes.ex: If Catalog Task state changes to 'working in progress' then RITM and Request state also should be same in 'Working ...
Hi There, It is recommended by ServiceNow that we need to use 'Create Outage' button from UI action instead of using 'New' button from List control. Can any one guide or give best practice how to achieve 'Create Outage' button available on Change req...
Hi All, I am stuck in middle, please help me to sort my issue, for 1 problem if there are 5 incident records are related i want to get the first incident which is related to that problem and want to update some data in to that incident. Let me know h...
there are two fields A, B.if user the user selects the future date/time on the form this will be populated in field A based on the user location, so we need to populate the CST time zone in field B example if user selects 4 pm and his location is eas...
Hi There, I've created a UI action for New Outage button on 'Task Outage Link' table however when click it shows below alert/pop up which should not appear and I've not written any code for this. Can anyone please guide how to avoid this.
Hello, Actually There are some End users in our organization to whom some approvers are going through service catalog. I have added those users in a particular group. Can you please what roles I have to give to those end users or to the group that ...
Hi All, i need to write gliderecord query on req table and based on that i need to get RITM number for that Req.
In Flow designer, we have a Flow that requests manager approval for a particular RITM. We wish to update this Flow with an if statement where if the RITM requestor is a manager of other users, then approval will not be required (so it will skip over ...
Hi there! I am unable to send the notification when the condition meets. I have also enabled the Inbound and outbound configuration in email properties. I did some analysis by referring product doc and struck here to resolve it. Please someone can he...
