Email script

Sironi
Kilo Sage

Hi,

someone help on incident script,

send  incident details list to assigned to if incident state is OnHold on single notification .

ex: DavidLoo hasbeen assigned to 10-incidents , in 10-incidents there are 7 incidents have state -onhold. so DavidLoo should receive 7-incident details (number, shortdescription, caller , priority)  in a single email.

i tried with below script, it is getting single incident details, how to get all in single email.

template.print("number :"+"${number}\n");

template.print("number :"+"${priority}\n");

template.print("number :"+"${caler_id}\n");

template.print("number :"+"${short_description}\n");

 

1 ACCEPTED SOLUTION

Hi,

I just updated the job code

It triggered 3 emails to 3 different users

Email triggered to David Loo has incident info Assigned to David Loo

Email triggered to Rosie Mathews has incident info Assigned to Rosie Mathews

Email triggered to Fred Luddy has incident info Assigned to Fred Luddy

Now the only thing you need to check is why it didn't send email to other 6 users

Updated Job Code:

sendEmail();

function sendEmail() {

	var gr = new GlideAggregate("incident");
	gr.addAggregate("COUNT");
	gr.addEncodedQuery('active=true^assigned_toISNOTEMPTY');
	gr.groupBy("assigned_to");
	gr.query();
	while(gr.next()) {
		var user = gr.assigned_to;
		var incRec = new GlideRecord('incident');
		incRec.get('assigned_to', user);
		gs.eventQueue('test_list', incRec, incRec.assigned_to, incRec.assigned_to);
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

46 REPLIES 46

Hi,

As per previous comment it was working fine.

I think since you have hard-coded the user in email so it is coming.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Sure Ankur.please check it once.

Hi,

I just updated the job code

It triggered 3 emails to 3 different users

Email triggered to David Loo has incident info Assigned to David Loo

Email triggered to Rosie Mathews has incident info Assigned to Rosie Mathews

Email triggered to Fred Luddy has incident info Assigned to Fred Luddy

Now the only thing you need to check is why it didn't send email to other 6 users

Updated Job Code:

sendEmail();

function sendEmail() {

	var gr = new GlideAggregate("incident");
	gr.addAggregate("COUNT");
	gr.addEncodedQuery('active=true^assigned_toISNOTEMPTY');
	gr.groupBy("assigned_to");
	gr.query();
	while(gr.next()) {
		var user = gr.assigned_to;
		var incRec = new GlideRecord('incident');
		incRec.get('assigned_to', user);
		gs.eventQueue('test_list', incRec, incRec.assigned_to, incRec.assigned_to);
	}
}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Thanks ankur, it is working fine now.

 

Thanks a lot.

You are welcome

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader