Email send ignored

[User_267]

Hi all, in my PDI even if I added receipent. Email sending and enabling also activated.But still it is in send ignored state. I attached the files.

[Dr Atul - LNG]

Hi @User_267 

Plz chk is that user has valid email address or not ,

Also email will not work in pdi.

[User_267]

The address is valida address 

[Dr Atul - LNG]

Hi @User_267 

Please setup the SMTP and Pop3 accounts in pdi 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

Innthis post you will get both accounts settings on Gmail.

[User_267]

I already added the accounts, attached the screen shot please refer it. But still it is showing send ignored