Email ticket number lookup

[joshmorris]

Is there a way on an inbound email if there is a ticket number in the subject to do a lookup of the record to see if it is open and attach the body onto it as a work note. I know it will be possible via in an inbound action however it would require a lot of script. Is there any way to do it through flow designer and minimise code?

[Ankur Bawiskar]

@joshmorris 

that's not how inbound email works

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[Dr Atul - LNG]

Hi @joshmorris 

https://www.servicenow.com/docs/viewer/attachment/7LhbZn3yz3Q58qhjZoU9iQ/owcrbX25VHkD4mUBtG8bKA-7Lhb...

[Tanushree Maiti]

Hi @joshmorris 

Sample Flow : update it as per your requirement

https://www.youtube.com/watch?v=KZpZDqbRKU4&t=12s