Email ticket number lookup

joshmorris
Tera Guru

3 weeks ago

Is there a way on an inbound email if there is a ticket number in the subject to do a lookup of the record to see if it is open and attach the body onto it as a work note. I know it will be possible via in an inbound action however it would require a lot of script. Is there any way to do it through flow designer and minimise code?

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Ankur Bawiskar
Tera Patron
In response to joshmorris

3 weeks ago

@joshmorris 

that's not how inbound email works

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💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @joshmorris 

 

DrAtulGLNG_0-1778576094484.png

 

https://www.servicenow.com/docs/viewer/attachment/7LhbZn3yz3Q58qhjZoU9iQ/owcrbX25VHkD4mUBtG8bKA-7Lhb...

 

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Dr. Atul G. - Learn N Grow Together
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @joshmorris 

 

Sample Flow : update it as per your requirement

https://www.youtube.com/watch?v=KZpZDqbRKU4&t=12s

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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