I have a catalog item with a few variables. I am able to create RITM's for this. But I want to modify an RITM at a later time i.e I want to update one of the variable's value of the RITM using REST API. How can I achieve this? Is there an out of the ...
Hi All, I have come across an issue and I'm not able to find the root cause of that. Stating the problem below, any assistance is appreciated. Issue: I am working in a scoped application. Wherein I have two tables one table is extended from the task ...
We have a requirement to show updated date and time whenever the ticket get reassigned to any assignment group. Can any one help us how we can achieve this requirement. We have a column on Incident form as assignment_group and we would like to know t...
how can I display incidents on map for impacted location instead of affected location..Impacted location is stored in a table made by user with incident number associated with it. instead of affected location I want to display incidents based on i...
change management
Hi All, I have a dropdown field for the country in catalog item and I wanted to filter location which is a reference field based on the selected location. I am trying to write a reference qualifier and but values are still not filtering. function get...
Can anyone please explain how the increase the size of the text in portal. I have to increase the size of text indicated in arrow.
Hi Team, On Service portal, We have a page name A. Under that page we have report option, When we click on report option a new page open "https://instancename.service-now.com/sys_report_display.do?sysparm_report_id=sys_id" here we have click to print...
Alright bear with me. I have the first draft of a script include var ContactUtils = Class.create(); ContactUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { /** * Splits a fullname into first/last components */ splitFullname: fun...
Hi, I have a reference field in service catalog and when i try to search in the field, it is giving me all values "starts with" the entered string. But i want to search records based on "contains" filter. i.e. i want to get all the records which con...
Hi, I want to see the duplicate email users in the list view of User Table without using of show matching. Help me in this.
Hi, I am able to get the location of logged in User but I am not able to get the country. Please help. gs.getUser().getLocation(); is workinggs.getUser().getLocation().country; is not working Regards, Sreedhar
the condition is when a user attaches the attachment in catalog item if the excell headers didnt matched with {number,name,assigned to ,assignment group) the attachment should not attach to the catalog item by using Glide Ajax in catalog item i ...
Hi all, Some one suggest me please how to redirect to Portal page based on search Keyword Ex: when i type Covid19 or coronavirus in search bar automatically it should be navigate to Covid Portal page. So how can we do this. if it is not possible to ...
I have an Inbound Action already set in place to update the State when a users responds to an email, but we have users going directly into the Incident and added comments. We need to change the state to Customer Responded(33) when this happens as wel...
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