Resolved! How to change hover text in portal
Hi, how to change hover text in service portal. when I am hovering to servicenow it is showing servicenow(hover text). how can I change hover text.
Forum Posts
Resolved! How do I copy the short description & description fields from a CHG Request over to a Change Task?
I've built a Change Request WF that after manager approval, creates a Change Task. I need to copy over the Short Description & Description fields over to the Change Task.Change request:Change Task:I've attempted to create a couple Business Rules an...
How to Skip Service Catalog Approval if Manager is opening a Request Item?
I am working to modify our existing on-boarding Catalog form. Here on our form we have field called "Manager (Employee's direct supervisor). What I am looking for is when a manger himself is opening a request then it should skip the Service Catalog...
Need to Populate Short description and description RITM variables on newly opened Change Request
HI guys, There are two variables on RITM, Short Description & Description. If we open the RITM, in the related lists there is Change Request tab. So once we go to that Change Request tab and click new, it will give 3 options Normal, Standard and Emer...
Resolved! How can I know in what Data-center is located my instance?
I'm aware of the different locations of Servicenow Datacenters (Datacenter locations of Servicenow). It's possible to know in what ServiceNow Datacenter is located my instance? Thanks,David
Resolved! Auto select the choice field depending on the value of other choice field
Hello,I am pretty new to ServiceNow need help with the sample code to auto select a choice field based on the choices selected in another field. Suppose, I have two custom fields, A and BA has some 50 choices and B has 10. Based on the choices select...
Wait for condition on workflow, wait until the variable on catalog task is changed/udpated
I have a scenario where I have 6 variables on the catalog form and 5 variables will be filled in by the end user before submission. after few approvals a catalog task will be created and the fulfiller team updated the 6th variable until they complete...
Add options based on choices
Hi, In a catalog item i have Multiple Choice field (New and old choices in multiple choice field) In that catalog item i have multi row variable set(Accessing) in that there is a field access(Multiple choice field) and choices are Grade1 and Grade2....
Import data into Group Member table
Hi, I am trying import date into group member table by using UserId . But i am not getting UserID in transform Map table. how we can achieve it
Resolved! Validation of a date variable in a catalog client script
Hi! - I have a date field variable named change_date in a catalog item. I want to send the user an error message if the date they enter is less than the current date plus 3 days - I presume I need to do this in a catalog client script but unsure of ...
Resolved! UI Action to Create Record in Another Table.
Hello,I have a parent table (table1) that extends the CMDB table. I also have another table that extends table1 (table2).I created a UI action on Table 2 that will create a record on Table1 with the data from Table2. This works without issue except t...
How to remove role for user in background script
Hi, I have two roles snc_internal and snc_external. Ex: user - Test(Internal user) Test user has snc_internal and snc_external roles. Now I want to remove snc_external role for Internal users(Test user). I have around 1000 users with same case...
GlideURL, decodeURL not working
Hi All Issue: The custom UI action and catalog client script which auto-populates values on the catalog request item form is not working on the test instance after I moved from dev. This issue was due to the DOM manipulation code in catalog client sc...
URL's generated by ServiceNow do not work in MS Office applications.
Has anyone tried to use the URL's generated by the copy URL functionality from an MS Office application? At my site, the URL redirects the user to his homepage, and not to the specific item. For instance, I have a link likehttps://demo.service-now.co...
Import Sets are stuck in Running state
Hi, In our system, we several import set runs are stuck in Running state from long time (we have few even from 2015) . How to cancel them? Any precautions to be taken? Please advice. I see from transform history that most of them are not having Dat...
