How to get number of incidents raised by each user. And how many active users raised zero tickets?
How to get number of incidents raised by each user. And how many active users raised zero tickets? Thanks.
Forum Posts
Resolved! Unable to delete NODE from VA Designer
Hello after adding User Input to a existing flow and attempting to delete it. I receive the following error: I proceeded to try to publish the flow as is then receive the following error message: com.glide.cs.qlue.module.designtime.compiler.convert...
Resolved! Assign survey from workflow using catalog item variable and associating with RITM
We have a catalog item for which we need to assign a survey to a user listed in a reference variable upon submission. I've been able to assign the survey from the workflow, but the method I'm using doesn't associate it with the ritm as it would if ...
How to delete or disable lists in workspace?
How can I delete or deactivate the lists (Interactions, Knowledge, Conversation Monitoring, Tasks, SLA's, incidents, problems, changes, catalog and CMDB), keeping only the requisition list, for better visualization of customer requests. Even with ...
User is not able to create new notification channel from table(cmn_notif_device) however he is able to create channel from system settings using notification prefernces
User is not able to create new notification channel from table(cmn_notif_device) however he is able to create channel from system settings using notification preferences. I don't want to change OOB ACLs for this. Could anyone help how notification pr...
Resolved! Broadcast message from ServiceNow to MS Teams Virtual Agent bot
Hi, We have MS Teams integration with our ServiceNow Virtual Agent. T introduce the functionality to our user base, we were wondering if there is a way to send a broadcast from ServiceNow to the Users on MS Teams that would come out from the Virtual ...
Resolved! How to move the approval /rejection status to work notes in ritm
Hi All In ritm form is some one is approved or rejected the approval then the same message has to be updated in work notes as well, How we can achieve this?
Resolved! How to reload the form when server side conditions are met on Server side script on widget
Hello, I've a requirement, when user language is not one of the languages for the service portal list, then user language to be set to English and it should reload the portal page. I've configured to update the user language in server script but stuc...
Option to connect to live agent unavailable after VA conversation ends
After a conversation with the Virtual Agent has ended, the message 'No Chat Agents Currently Available' shows in the contact menu/3 dot menu. See screenshot below. This is not correct. There are agents available. What seems to happen is that the op...
Want to apply the Regex to the field based on the condition through UI Policy
Hi All, Having a requirement that want to apply the Regular Expression to the field based on the condition through UI Policy in the order guide. having one variable set in the order guide in that the two variables are *First Name and *Last Name ...
Resolved! How to add catalog item in a widget?
I need to add a catalog item in a widget. If a user click on a link in portal, the catalog item has to open.
Resolved! Validation on accepting only numbers and dots in transform map for the field Name using regular expression.
Hi All, I need to validate the name field in transform map for incoming data through excel sheet (Data Load) using Regular expression.The condition is- the name field should accept only numbers and dots in the following format. EX-1.0.001 I have ...
Resolved! Response was not getting as expected in scripted rest API
Response was not getting as expected in scripted rest API [Patch Rest API] When I am using the below code, I am setting response as "Sysid" then it was perfectly fine...but when I was the send response as number and short description then I was getti...
Help configuring the "Process Jira Webhooks" subflow for use in a Flow Designer Service Catalog flow.
Hi all, I'm testing IntegrationHub, but having trouble figuring out how to use the "Process Jira Webhooks" subflow in a Flow Designer flow. Is there any detailed documentation on configuring JIRA Spoke flows specifically? My goal is to have a request...
g_form.setDisabled('opened_for',false) not working in OnLoad client script
Hi Everyone, I have a requirement that I need to show 'loading' message on "Opened For" field and make the field disabled/readonly until I get the response from script include. I have an onLoad client script to do this, PFB.I 'm able show the 'Loadin...
