Emails are getting set to send-ignored.

[Mohammed20]

Hi Experts,

We have a notification when a KB article gets a rating and comment through the service portal, and the notification is sent to one particular email address, which is not a group or user in ServiceNow. The notification is generated but not sent to our testing email in QA instance, which is set in the outbound email property. email server is set to send Ignore not proceeding to send the email.

what should be need to done?

Thanks,

Mohammed

[Saurav11]

Hello,

Navigate to outbox > skipped and you will find in the logs why it is being skipped as shown in the screen shot. and let me know what it mentions.

Please mark naswer correct/helpful based on impact/

[Mohammed20]

Hi saurav,

email logs given some info, see in the screenshot.

[Saurav11]

How and where have to defined the email id which needs to receive the notification?

Thanks

[Mohammed20]

I have defined the email ID in the user's option.

 

Thanks

Mohammed Ubaid Khan