Hi community , We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month.  Is this possible to achieve, how we can see those tickets? Thanks in a...

Hi, I added the script below in timer activity which is working fine and creating task one day before business day in our dev instance but the same script is not working in test instance, is in the script anything missing? please help on this. Thank ...

Hi Experts, We have a notification when a KB article gets a rating and comment through the service portal, and the notification is sent to one particular email address, which is not a group or user in ServiceNow. The notification is generated but not...

Scheduled reports do not sending attachment in the email notification and groups receive the email but miss the attachments. What could be the possible cause and how can we fix this issue?   Thanks, Mohammed