Hi All, The requirement is to auto populate CI location when a CI is populated through inbound email action i am able to populate the CI name in the field 'configuration item' but how to populate the CI's location in the location field when CI is p...
Hi Community We got the requirement from our Development Team to have new duration field added. Until there no Problem. The point is that they want 1 day = 8 hoursie: when a user enter 10 hours, SNOW display that as 1 day and 2 hours. But also that...
How can we get text from glidelist and populate that in the string field? Is it possible through GlideAjax and script include? If Yes, Please suggest me the solution.
Can we cancel the running flow designer from background ? Like whenever the catalog request is deleted we have to cancel the flow designer.
Hi! My company is moving away from JIRA and implementing ServiceNow. A feature we used widely in JIRA was our ability to copy and paste images into the JIRA comments fields, which in part went out to the end-user in the form of an email along with a...
I'm currently doing a customization on the request items table that is making me pull out my hair. What I need to do is create a "Total Cost" field on the requested items table such that the field takes the price of the item, and multiplies that to g...
I was not able to use "Filtered List" in the menu item..I am getting the error like below screeshot..
Hi, I am using a scheduled job in which I am getting the records from a table and performing action on every record in while loop. Now I want to set some delay for every iteration in while loop, how to achieve it? var csa = new GlideRecord('cmdb_ci_c...
Hi, My requirement: I have created choice field with choice1,choice2,choice3,choice4. i have a ui actions 1. manager approval, 2. justify If i select choice1 or choice2 visible manger approval ui action or if select other options i need visible justi...
Hello, I have a reporting problem. I want to know all the tickets that originated from a particular queue. I can pull a report for a primitive condition of "contact type" but still the numbers would change if someone tinkers with it. For this pr...
Hi, I am using a schedule job, where I am querying the records from a table and doing some action for the retrieved records. Now I want to have delay between each record to get that action done (one after the other after few seconds). Could anybody h...
Hi,End users have access only to Service Portal and need to change Location, time zone etc from Portal. When I click on User Profile I find an option to change Location, but there is no option to change Time Zone. How can user change time zone from p...
Hello, I have a Service Catalog item with a date variable. I want to wait for that date before proceeding on in the workflow using the "Wait for condition" workflow activity. I have tried multiple conditions but I cannot get this to work correctly. ...
Hi, Good afternoon. I need help or an idea on how to create an application. I needed to create an agenda to control the use of meeting rooms in my company. In this calendar, there cannot be two records or appointments with the same time and day. ...
Hi, We are having a select box variable (server os) where there are Windows and Linux option. We also have another variable called Server which is a reference field from cmdb_ci_server table with conditions class is Windows and Linux. Now once we sel...
