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Agent Workspace- Create Request Button

Hi Team, I am trying to redirect the page to a specific catalog( custom catalog)when we click on create request button on the Agent workspace. As we have oob button script it is redirecting to the service catalog. If we change the code to a specifi...

Sreedhar3 by Tera Contributor
  • 1532 Views
  • 3 replies
  • 1 helpfuls

REST API : Is there a way to get incident details by case number

Is there a way to get incident details by case number using REST API?I only see once can provide incident/{sys_id}, I was wondering if there is any thing like incident/{case-number} instead. Also, one can see that GET incident?number=xxx is present, ...

rush1 by Kilo Contributor
  • 23568 Views
  • 5 replies
  • 12 helpfuls

Resolved! Trigger a workflow from inbound action

HI friends, I want to trigger a workflow from inbound action. Can some one give me the lines of code plz.  https://community.servicenow.com/community?id=community_question&sys_id=ffc5c721db1cdbc01dcaf3231f9619b6 i seen this link, but i am doubtful th...

Indup by Tera Expert
  • 2089 Views
  • 9 replies
  • 1 helpfuls

Resolved! how to Add a state to the change state model

I added two states draft and work in progress as the   process given in   Add a state to the change state model in my case the first step is draft and second state will be work in progress after that there are other states i have to do in a way that ...

suprakash by Giga Expert
  • 5742 Views
  • 23 replies
  • 10 helpfuls

Incrementing a Number

Hello,I am wanting to increment a field by one in a UI action that I am using. I think I need to write this in my UI action something similar to:current.u_number = getNextObjNumber();However, I don't want the next object number as this will just give...

Invoke by Kilo Contributor
  • 3567 Views
  • 5 replies
  • 4 helpfuls

Resolved! Hide 'options' above checkboxes

I am creating two checkboxes, but when I do so, it puts the label of 'options' above it. I want to remove this. I know I can put a label above it for my own custom text, or I can put the first checkbox in a container, but I do not like either of thos...

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tgcorbin by Mega Contributor
  • 9994 Views
  • 24 replies
  • 11 helpfuls

Sync issue in State and incident state field

Hi, There are two fields- state and incident state. These two are supposed to sync and have the same values. We have an issue in this. See below. In 1, the incident state field is in sync with state field. However, when the state is changed to pendin...

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How to report on incidents opened by a particular group?

This question was asked in previous releases when you could reference a javascript business rule to filter your results, but has since become unavailable with newer releases.   We are using Kingston. So, how would one generate a list of incidents tha...

Dave Moulds by Tera Contributor
  • 9842 Views
  • 12 replies
  • 15 helpfuls

Resolved! Process flow does not show check marks for previous states

Running in Helsinki and going nuts trying to figure out why the process flow does not work consistently.I have a process flow setup on the dmn_demand table.   I have a total of 7 process flow entries for the dmn_demand table.   I cannot, for the life...

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Resolved! Need to cancel submit a form using glide ajax

when a user enter a short description which is already exists,then form submission should aborted. i am using on submit client script and glide ajax. all i want to cancel sumission on the basis of result from script include. how is it possible plz su...

amit164 by Giga Contributor
  • 3557 Views
  • 14 replies
  • 4 helpfuls

user cannot see a category

I am currently at 1 year of experience using SN.And today I ran into this weird situation.There is a user that is not able to see a specific "Category" in our Catalog.This "Category" has no roles and other users can see it.This user is member of a gr...

juliowong by Kilo Explorer
  • 4068 Views
  • 11 replies
  • 0 helpfuls