Email template get the URL field with link
Hi All, We have one field contain URL value in Incident communication task.Have to get that URL field in email template.Could you please suggest.
Forum Posts
Resolved! Populate UI page with User name field value
Hi Community, I'm using a UI page on user record, the UI page has a field called user name, when the UI page is opened I want to populate the username with the current user record name. any help in script. Thanks in advance. Please find the attached ...
Resolved! How to Display add info message on catalog item.
Requirement is that on the based of category whenever the user selects A,B info message should display like this" Please click here to review a Knowledge article that may assist resolving your issue. (K1)". and also user must be able to access hyper...
How to make closed notes mandatory before closing task
When I click on close task it suddenly makes close notes mandatory how can I achieve that.
Assigning values to multi-row variable set via transform script
I'm writing this transform script to take a .csv data source which includes data in from 1 to 12 pairs of columns, and map to a multi-row variable set on a catalog item using the Cart API. The data's general format is ... ColA, ColB, ColC, ColD1, Co...
How to remove the special characters" " that are added to the comment when the user raises a Incident on portal through get help?
When user creating an incident through get help ,if "double space" is provided at the end of the sentence in the field "Please provide more details so we can quickly solve your problem" .The special characters" " are added to that comment in the...
Virtual Agent - evolution, analytics and reporting
Good evening dear Community, I need help and advice regarding Virtual Agent. On the account I work, we implemented VA on Rome instance, and we have the Virtual Analytics dashboard (the out-of-the-box) but I need more insight. I would like to know ho...
Resolved! I want to provide additional comments as bold text to the end user/caller
How to display Bold style comments to caller.
Resolved! How to expand the size to UI action condition field
In one of my requirement, the conditions I need to keep is exceeding the size of the condition text field in UI action. What is the solution for this other than changing the size of condition field
What is Global in client script ?
What is Global in client script ?
Resolved! Stop execution of another business rules
Is there is anyways to stop execution of businesses rules if the update Is happen from another business rules. Tried setworkflow(false) in before business rules. But it's triggering after update business rules matching the update conditions.
Incident Survey should get triggered when incident is resolved
Hello All, Incident Survey should get triggered when incident is resolved Please let me know how to do it Regards Keval
How to find the root cause for form which is broken in prod after making changes?
Incident is assigned to me with high priority so that form is broken in prod after making changes. Incident is creating to find the root cause.
Resolved! What role(s) should be given to agents to work on Incidents, Requests in ITSM?
I want to know what role should be assigned to the agent in order to work and close the incidents, requests, requested items, catalog tasks etc
Resolved! Sent mails and Received mails are not showing in the Incident Activity Stream
I am not able to see a mail is sent to the caller once an incident is created/update in the activity stream on Incident form
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