Hello, I need a bit of help with the testing of Inbound Email Actions. The OOTB inbound action named Create Incident (Forwarded) was edited by me and I created a script which looks like this: if(email.direct.indexOf('xxxx@service-now.com') >= 0) {...
Hi All, I kindly request you to provide me with the test case examples or scenarios for knowledge management process. Please do the needful. Thanks and Regards Vinay P
Hello All, I created a report and shared it to everyone with ITIL role. But when I impersonated any ITIL user, I see SAVE button is grayed out. Is there a way to provide them update access as well. Thanks, Pooja
Hi Team, Good Day!! I need a background script for changing a field (Task type) value (from Test to Post-Work). We dont have field value in numbers as like in Incident.Attached the screenshots. Please check . the script is not working as it takes ...
Is there a reason work notes are visible to the end-user? How can we fix this on our end? We only want the stores to receive the additional comments not the internal work notes.
Hi Team, I would like to understand the difference between Catalog item and Order guide. Thanks, Anand Kumar.
post UI action interview questions?
Hello All, I have a field "major incident state" present on two tables (not sure if this affects anything but the Element name on Incident table for this field is "major_incident_state" while on the custom table its "u_major_incident_state". Need hel...
Need to populate all assignment groups based on assigned to on change_request form.I tried overriding assignment_group and setting dependent value assigned_to but not working. Need more suggestions on this.
Hi Team, I'm trying to writing script to find Min and Max value using below script. The below script showing the output as Minimum Value: 1Maximum Value: 1 When I'm using while loop instead If getting below output. Minimum Value: 1Maximum Value: 1Min...
Looking for some help in how to effectively set up a 4 person On-call rotation where the same person is on-call the same day of the week, Monday - Thursday. Then the weekend (Fri-Mon am) is a rotation. Something like this: Person A - always on-call...
On our record producer for Incidents we have a reference field where a user can choose from their closed incidents. It is using an advanced reference qualifier that is showing as javascript:getCallerClosedIncidents(). This was not working and was...
Hello, I am getting data source table xyz having following Sheet Number 5 and Header row 1.However client is sending the file via inbound email.File contains 1 xlsx file & only 2 worksheet inside (abc & xyz) i would like to know what is reason behind...
Hi Looking for some advice or suggestions. We have recently started using the state model for our change requests but I am having difficulty working out how best to make certain fields mandatory at certain stages/times for a Normal Request When the C...
What kind of interview questions can be asked on incident, problem, change, knowledge, Service Request modules both for admin and developer??