Hi All, We have recently created SLA for SCTASK and I wanted to attach SLA to already closed tasks. I have checked out a few other community posts but am unable to achieve it. Any leads would be appreciated.
We are currently using Discovery to manage our inventory. We have discovery schedules setup with an specific location that run every day for different IP addresses range. However, we are running into the issue that the Company field is not being popu...
Iam trying to throw an error message on Incident form via an after update BR using gs.addErrorMessage('xxxxxx'); But the error message doesnot show up . I could verify the the BR is called logged an info message. Trying to understand if there is lim...
Hello all, I am curious of why the "Next Run Date" field does not seem to change. I deactivated and re-activated the Archive rule and the date stayed the same. Can anyone provide some clarity on this mystery? Thank you.
Hi Experts, i was trying to clean up duplicate CI, and i found that my code works if i group By all three category (parent, child & type) and not if i just groupBy one category. May i ask what groupBy(), does here exactly? why is this code is not...
Hi All, Please help me what is the issue here , I have Activated FSM(field service management) plugin. i m admin but still i m unable to access "Dispatcher Workspace". please advise what will be the issue.
Hi I want to make a notification that display any updates/changes made to an incident by someone else than the incident's "assigned to". Is it possible to include the update/change, whatever it may be, in the notification message? and if yes, how so?...
Hello all, I am working on a service catalog which is to be used in both English and French languages. I am trying to translate the default value of a field into French and saving it.. but it's not working. Below are the steps I'm following for trans...
In change schedule i want to add one more column similar to Number configuration item and duration
incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script
Hi All, I want to call Email Script containing Compony header and compony footer to the Send Email Action inside the flow designer. As we cannot call Email script in body of send Email action, Any other way to achieve this? Thanks, Priya
Hi Folks, Please could you suggest me how to remove these below screen sections. I have tried to remove from Form Design as well as Form Section Module with Default view. But unable to remove . Thanks in advance.
How to remove prefix for number variables for existing records in Incident table, Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.
Does anyone have experience integrating Dell KACE with ServiceNow? I'd like to import the KACE data on a regular basis for asset and change management.
Hi All! We have a use-case. Most of our accounts are AD controlled. So when a resignee resigns, we just lock the account and all related applications/windows/server login is disabled.However, we have some local 'privilege accounts' which are not con...
