Emails doesnt show in Activity log for custom application
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3 weeks ago - last edited 3 weeks ago
I am trying to add emails to activity log. I added the roles, set up the activity log fields but it doesnt show. even as an admin I cannot see. Is there anything else that needs to be done for custom apps? even though i added the fields filter only shows these fields.
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3 weeks ago
Hello @samadam ,
Once check email is exactly send or not , means email record state = sent then only it will visible in activity log .
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
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3 weeks ago
I checked and all emails have sent.
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3 weeks ago
Hi @samadam
Validate the solution as given in these posts:
1. Getting the email to show up in the activity log
2. Emails Not showing in Activity Stream
3. Email which was sent is not seen in Activity
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti