Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Emails doesnt show in Activity log for custom application

samadam
Mega Sage

I am trying to add emails to activity log. I added the roles, set up the activity log fields but it doesnt show. even as an admin I cannot see. Is there anything else that needs to be done for custom apps? even though i added the fields filter only shows these fields.

samadam_0-1785638741474.pngsamadam_1-1785638769341.png

 

7 REPLIES 7

Aditya_hublikar
Giga Sage

Hello @samadam ,

 

Once check email is exactly send or not , means email record state = sent  then only it will visible in activity log .

 

Aditya_hublikar_0-1785670722439.png

 

 

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

I checked and all emails have sent.

Tanushree Maiti
Tera Patron

Hi @samadam 

 

Validate the solution as given in these posts:

1. Getting the email to show up in the activity log 

2. Emails Not showing in Activity Stream 

3. Email which was sent is not seen in Activity 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti