Embed a video in a knowledge article

[frank_magnin]

Hi,

I have uploaded a video (.mp4) via System UI>Videos. This video is playing viewing in the list view of active videos.

When I want to insert this video to a new or existing knowledge article using the option:

the video is added to the article.

After Update the video is gone...

Any idea what I am doing wrong here?

[Jaspal Singh]

Hi Frank,

Link Help with videos in Knowledge Articles   should help.

[fosborne]

Hi Frank,

You need to disable the HTML Sanitizer.

I just posted a document I put together where I was doing this.

How to embed Documents in KB Articles

1. Enter sys_properties.list in your filter navigator. Set the value of  glide.html.sanitize_all_fields to false
2. Disable the HTML Sanitizer text field in the kb_knowledge table. (use the advanced view so you easily add to Attributes of the dictionary entry. Add html_sanitizer=false to the list of attributes

[lasse3]

Disabling the HTML Sanitizer has a lot of negative impact as you then risk to pollute your knowledge articles with all kinds of more or less valid HTML code and also poses a security risk.

Instead I would recommend to modify the HTMLSanitizerConfig script include to whitelist videos.

Go to: System definition -> Script includes

Find: HTMLSanitizerConfig

Mine looks like this:

var HTMLSanitizerConfig = Class.create();
HTMLSanitizerConfig.prototype = {
	initialize: function() {
	},
	
	HTML_WHITELIST : {
		globalAttributes: {
			attribute:[],
			attributeValuePattern:{}
		},
		embed:{attribute:["src","type","allowfullscreen","allowscriptacces","plugnspage","width","height"]},
		object:{attribute:["classid","codebase","width","height"]},
		param:{attribute:["name","value"]}
	},
	
	HTML_BLACKLIST : {
		globalAttributes: {},
	},
	
	getWhiteList : function() {
		return this.HTML_WHITELIST;
	},
	
	getBlackList : function() {
		return this.HTML_BLACKLIST;
	},
	
	type: 'HTMLSanitizerConfig'
};

I hope this helps!

/Lasse

[Kristina S_]

Thank You, this works perfectly!