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Resolved! How to count the number of RITM records tagged to a request

Hi Team, I have a requirement, when the items are ordered using cart functionality  single request is created with multiple RITM records in such case I need to clear the 'Requested for' on request level. Is there any way i can count the number of RIT...

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Bindhu1 by Tera Contributor
  • 1175 Views
  • 12 replies
  • 4 helpfuls

Resolved! How to restrict only ITIL user to edit filter condition ?

How to restrict only ITIL user to edit filter condition ?  Incident form in Related list under on specific related list where ITIL user can edit the filter but for those filter condition should be Read only for ITIL role then others

akhil reddy2 by Mega Contributor
  • 1346 Views
  • 10 replies
  • 0 helpfuls

Resolved! Change Request Approval Groups

Is there a way of allowing only certain groups to be Approval Groups for Change Such as  - Change for Operations, Change for Infrastructure etc   Many thanks

Pam Walker1 by Tera Contributor
  • 2076 Views
  • 4 replies
  • 1 helpfuls

Resolved! Hide/Show UI action on the basis of child task

Hi All, I have a Button on the Change Request form named "Mark Complete". I want that button only to be visible when all the Change Task (Child Task) of the same change request are close.  Please help with the code where to write and what to write. T...

Auto add agenda items to CAB meetings

I need to add agenda items to cab meetings based on cab date, For Eg: cab date is 30/06/2022. I need to Auto add all the change requests having cab date as 30/06 in 30/06 cab meeting.  I tried to added filter conditions, but it is not working as expe...

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prasad8 by Giga Expert
  • 565 Views
  • 3 replies
  • 0 helpfuls

preventing Inactive Groups from being assigned incidents

We have an org change and we are deactivating groups as needed. The problem I am running into is that we have a client script ((BP) Set Assignment Group to ci) that populates the assignment group field whether or not the group is active or not.Client...

SteveS by Kilo Expert
  • 1515 Views
  • 4 replies
  • 0 helpfuls

Hide <tr> and <td> from HTML notification based on condition

Hello Team, I have created on email notification and displaying some the attribute based on table row and table column. Requirement is to hide one table row based on the value from catalog item table, if the value is preset in catalog item then that ...

manish62 by Tera Contributor
  • 1040 Views
  • 3 replies
  • 0 helpfuls

Assignment Groups Missing in Group Hierarchy in Incident Form

Hi Team, I am having an issue with the group hierarchy on incident form. we have a lookup field for assignment group on incident form. In that field group hierarchy some groups are missing. But when I search them manually they are showing up. Is ther...

Community Alums by Community Alums  
  • 1858 Views
  • 10 replies
  • 2 helpfuls

Need to enable data labels in reports

Hi Experts, Please refer the image. I need the percentage and count both to be reflected as data label without keeping the cursor on the bar graph. Can anyone please suggest a solution to this.   . Regards,Sofiya

Resolved! Where do we configure the translation for process flow formatter?

Hello experts, I was tasked to rename the workflow status of our change request, and first I tried modifying our process flow formatters, I was able to modify its label but I don't know how to modify its equivalent translation. Do any of you have an...

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Ronald11 by Tera Expert
  • 1051 Views
  • 6 replies
  • 0 helpfuls