Hello Guys, When ever a record gets inserted on incident table a datetime field is populated with current date and time. I have a field on the incident form which has type date/time. For that I have created the Before Business rule of insert type. Be...
Hi, I would like to make VIP users more obvious in a list of of tasks or requests. Does anyone have any suggestions on how to do this? Highlighting or small VIP image possibly? Thanks
Hi, Can someone help me how to create a report showing average time to resolve a request item(RITM) using performance analytics?
can anyone help with questionnaire for KT on ITSM integration
I have UI page and it have buttons such as 'Submit' & 'Cancel' and I want to execute processing script when user clicking on submit Can anyone please provide the solution? or link to the community
Hi All, We have a subflow which looks at our certificates and checks if any have expired or are close to expiring. If there are certificates in this state then an incident is created. it is currently set up to use the input > certificate ci > assignm...
Has anyone used the official JAMF Integration that is available in the ServiceNow store? Any reviews or thoughts?
Does anyone have an example or template of a Catalog Item (Form) for ServiceNow Changes/Support? I would like to create a form for my end users and techs to submit a request when they need anything ServieNow related. Of course this will be specific t...
How to enable domain picker for Requestor (with no role ) or set visibility for multiple domains?My instance is domain-separated environment where one user as a requestor (with no role) is part of 2 domains/accounts. With Visibility domains, user can...
Hi All, Please let me know how to extract the data from the Subject line of the Email in Inbound Email Action. Subject : VMM - 0000307658 - 0180 We need to extract 0000307658 and 0180 from the above subject line. Kindly help me as to how to extract ...
We have a catalog item, flow designer has been tagged to it for approvals.Catalog item is submitted.1) Firstly it sent to line manager approvals2) Secondly it goes for parallel approvals (Individual persons - 3 members approvals ) Issue here is when ...
I have a Link on the login page of the Service Portal, that takes the user to the OOTB Self Service Password Reset. User clicks on that, enters the User ID, Email Address, gets a message that an email has been sent, clicks on the [Done] button, the...
I want remove Info icon from reference field in incident table and add Phone icon
The issue I have been facing is that I am not getting the Help Requested tab under the Conversation Monitoring in Lists. Kindly let me know if anyone has successfully installed Agent Whisper. Thanks in advance!
Good morning, for managing the Knowledge articles I need to have two different roles for insert new articlesfor editing articles who insert articles may edit one who edit articles cannot insert a new one is it possible to achieve this goal? thanks Lu...
