Add groups to visual task boards
Instead of people across the top, I would like to route incidents to groups with visual task boards. Is this possible?
Forum Posts
Resolved! Slack Spoke integration error message 401 (SOLVED)
Team, after set up the connection and credencial from servicenow and also set up scope entries from slack workspace I got an error message 401 as not authorized trying to retrieve the token. I double checked the client id and client secret but no luc...
Resolved! Do web services require SSO for authentication?
I am evaluating what it takes to enable SSO on our instances with our corporate identity provider. We have a bunch of external integrations via SOAP for things like alert forwarding into ServiceNow and service desk integrations. Our SOAP web servi...
Resolved! if will give current .update in before business rule , what will be happen?
if will give current .update in before business rule , what will be happen?
Resolved! How to trigger email notifications by using ATF
Hi, How to trigger email notifications by using ATF. can you please help me how to do it if you share the solution with Screenshots that will helpful for me
Resolved! Is there a way to dynamically change the Outgoing mail display name?
Is there a way to dynamically change the Outgoing mail display name? There is only one choice in the System Email Properties. We are an MSP and I would like to dynamically change this for a company/domain.
Resolved! difference between getTableName and class name
Hi I am looking for the difference between getTableName() and sys_class_name any approach with practical implementation is appreciated. Thanks in Advance Amey
F5 Load Balancer Virtual IPs - where to add or build relationships in CMDB
Good Afternoon! We are not Discovering our F5-Big IP Load Balancers. I need to add/track the virtual IPs configured on the F5 (by dns name & IP) and I am not sure how to do that. I checked the related lists and nothing seems to fit. I read the Se...
Is there a way to create dependency of question with multiple questions in survey in servicenow
Is there a way to create dependency of question with multiple questions in survey in servicenow ? I have a question and based on it I need to relate 5-6 other questions. Regards Arpit
Resolved! Populating a Catalog Item from a UI Action Button on a different table
I'm working with a client who is using the Interaction table as a landing page to field emails and phone calls. From the interaction ticket, we have a select box which asks what ticket type the agent wish to raise. They can select interaction, incide...
Resolved! How do I create specific catalog item records from Excel sheet (~700 records)
I created a new catalog item named "Student Loaner Program", that contains a dozen custom fields. I have an Excel spreadsheet with about 700 rows that I need to import into ServiceNow, resulting in 700 newly inserted records of the Student Loaner Pro...
Resolved! How to move schedule entries from one instance to another
Hi Community, I have created new holiday schedule entries for existing schedules. I need help in moving schedule entries from one instance to another. I see 'Add to Update set ' related link in the schedule entries form Can I use that to manually add...
Resolved! Creating Problem from an Incident
Hello All,Im trying to complete the ITSM (Madrid) Simulator but now I am not sure if the simulator has some issues or I don't know what are the best practices.One of the task is creating a Problem from an Incident. The instructions are the following:...
Resolved! Whenever Priority 1 incident is open then Problem Ticket should be genetrated automatically. How can i achieve this through Business rule.?
Hi guys,I'm trying to create problem ticket through P1 INC generation. i want to achieve this by using business rule. Please advise how can i achieve this, response in beginning to end is much appreciated.ThanksPrabhat
Resolved! Available Icons in Agent Workspace
Hello community, I want to add a declarative action as field decorator in the agent worspace. This works so far. I want to add an icon, but I don't know which icons are available. Only the following icons are known to me. https://<service-now-nstance...