Emergency change requests

[gianluca5]

ITSM SIMULATOR, HELP!!

As a change manager, I want an emergency change to be able to be created only from P1 or P2 incidents.

1. Edit the Change Interceptor to disable the ability to raise an Emergency change through that method

2. The "Create Emergency Change" UI action should be modified to only be visible on P1/P2 incidents

[Ravindra N]

Hi,
 1. Edit the Change Landing Page to disable the ability to raise an Emergency change through that method.
 Navigate to Change > Change Models.
  a) open  Emergency from the list
 

  b) uncheck the 'Available In Create New '

  c) save 

2. The Create Emergency Change UI action should be modified to only be visible on P1/P2 incidents
       open  "Create Emergency Change" in  UI action related to the incident table and write script in condition              field as,

           (current.priority==1 || current.priority==2)

Please Mark as 

 ✔️if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,

Ravindra