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Emoji-based survey questions are unable to add Comments while submit via Outlook

Purushotham Ga2
Tera Contributor

‎03-25-2026 06:44 AM

Hi Experts,

 

Emojis based survey questions are unable to add Comments while submit via Outlook.
 
Please assistance on this asap.
 
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Tanushree Maiti
Tera Patron

‎03-25-2026 07:30 AM - edited ‎03-25-2026 07:31 AM

https://www.servicenow.com/community/developer-articles/embedding-emoticon-s-smiley-survey-in-email-...

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-add-the-smily-sad-and-neutr....

 

https://www.servicenow.com/community/itsm-articles/embed-surveys-in-microsoft-outlook/ta-p/2300907#:...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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