Employee Center: Child Topics not being shown in dropdown, when language is translated

[MarakkarHc]

In the employee center, when language is English, the main topics and its child topics are shown as expected.

But once language is switched to e.g.: Arabic, (all the topics are translated and available in translated text), only the main topic is shown and drop down does not show any child topics.

[sachinchaudhary]

Hi @MarakkarHc 

Even if translations are populated in the sys_translated_text table, Employee Center automatically hides child topics in dropdowns if certain criteria aren't met under the translated language context.

Here are the three most common reasons and fixes:

• Missing Connected Content (Most Common): The mega menu hides topics that have no visible connected items (Catalog Items, Articles). If your linked content is only available in English or restricted by language-specific User Criteria, the child topics will disappear for Arabic users. Ensure at least one linked item is active and visible in Arabic.
• Portal Node Caching: Taxonomy layouts are heavily cached. Switching languages in a single session often fails to re-render deep sub-menus. Test this by clearing your instance cache (cache.do) and using a clean Incognito window.
• AI Search Indexing: If your dropdown relies on AI Search data sources, the newly translated taxonomy paths might not be indexed yet. Go to your AI Search Indexed Sources and trigger a re-index for your taxonomy.

Quick Test: Link a universally accessible Catalog Item directly to one missing child topic. If it appears in the Arabic dropdown, it confirms you have a content visibility issue.

Hope this helps! Please consider marking this as Helpful or Accept as Solution if it resolves your issue.