Employees in watch list are not able to see the requests for which they are marked in watch list

rajasekharteja
Tera Guru

‎05-16-2025 03:22 AM

Hi Team,

 

I have a requirement that Employees in watch list are not able to see the requests for which they are marked in watch list under my requests of self-service portal and also send email to watch list users

 

I have tried creating after business rule on sc_req_item table

 

(function executeRule(current, previous /*null when async*/ ) {

// Add your code here
var users = current.variables.watch_list;
gs.addInfoMessage('wl users ' + users);
if (users) {
gs.addInfoMessage(' users ' + users);
var requestGR = new GlideRecord('sc_request');
if (requestGR.get(current.request)) {
requestGR.watch_list = users;
requestGR.update();
gs.addInfoMessage('watch list ' + requestGR.watch_list);
}
}

})(current, previous);

Watch list field is not present on the request table so i have created on sc_req_item table.

 

Please check and help to achieve this scenario.

 

Thanks,

Raja

 

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Abbas_5
Tera Sage
Tera Sage

‎05-16-2025 09:07 PM

Hello @rajasekharteja,

 

For similar kind of issue, please refer to the below link:
https://www.servicenow.com/community/hrsd-forum/how-the-watchlist-person-can-able-to-see-my-requests...

 

If it is helpful, please mark it as helpful and accept the correct solution by refer to this solution it will helpful to them.

 

Thanks & Regards,

Abbas Shaik

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