Empty email content for some users after the triggered notification while fine for other users

Amit Kumar21
Tera Contributor

For a notification(email invitation) when triggers the email content is blank for some recipients while for others it is coming fine. Is there any known issue or any reason why this is happening.

4 REPLIES 4

Muhammad Khan
Mega Sage
Mega Sage

One of the reasons could be you might be using Mail Script to populate the content/body of email/notification. If, so then you will have to explore that script.

sushantmalsure
Mega Sage
Mega Sage

may be access related (read) issue. But that totally on how is data getting added to notification.

So add screenshot of notification configuration and highlight which data from email content is blank,

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure

attaching the screenshots from notification. Also i checked the email script but did not find any issue that can cause empty email to some of the recipients, either it could have affected all or none.

komal44
Tera Contributor

did you found something