empty multirow variable

max_danielewicz · ‎08-05-2020

Hi All,

i have a catalogue item which contains a multirow field type. this multirow field contains 2 columns.

after i submit the request via service portal, i inspect the ritm and the multirow variable is empty.

why? is there anything alse i should do?

regards,

max

Mark Roethof · ‎08-05-2020

Hi there,

Are you experiencing this on all your MRVS? Or just this one?

If all, are you using the out-of-the-box SC Catalog Item widget or an older cloned version? Older cloned versions (pre-London) don't support MRVS.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

View solution in original post

xostmoen · ‎03-04-2025

I experienced the same symptoms, but found another cause to be the issue on our side.
I had a Catalog UI Policy set on Item level, clearing the value of the multi row variable on the requested item after being submitted. I did not expect it to clear the values when I was submitting the form, but as soon as I deactivated the clearing of the values, it worked as expected.