Enable Variables from item_option_new table in Release Management

[Satanik1]

Hello experts,

In my existing system, I have to use variables in Release management and make them visible/hidden or editable/read-only using client scripts. How can make it possible? any help would be much appreciated.

Thanks
Satanik

[Saurav11]

Hello,

You would have to create a new record producer for it:-

Go to record producer

Then create a new record by selecting the rm_task table(I have taken rm_release).

Then create the variables in the record producer

Once you create the record producer anyone release coming from the record producer will have the variable field populated in the release form

Please mark my answer as correct based on Impact.

[Satanik1]

Hi Saurav,

The release is not coming from record producer. User is creating it from navigator, create release.

Thanks,

Satanik

[Saurav11]

Then the variable editor will not be shown that is how ServiceNow has configured it.

Below is the statement from ServiceNow official docs. They have mentioned for Incident table it applies for all the table:-

Please mark my answer as correct based on Impact.