Retrieve values ​​from variables in a RITM

[jkelvynsant]

Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get their values. Can anyone figure out where I'm going wrong?

...
... 
getRecordVariables: function(record) {
            var varHtml = [];
            var tableName = record.getTableName();
            var recordSysId = record.getUniqueValue();

            try {  
                if (tableName === 'sc_req_item') {
                    varHtml = this._getVariablesFromRitmDirecto(recordSysId);
                    return varHtml.join('');
                }

--------------

 _getVariablesFromRitmDirecto: function(ritmSysId) {
            var varHtml = [];
            var gr = new GlideRecord("sc_item_option_mtom");
            gr.addQuery("request_item", ritmSysId);
            gr.query();
            while (gr.next()) {
                var question = gr.sc_item_option.item_option_new;
                var label = question.getDisplayValue("question_text");
                var value = question.getValue("value");
                if (label && value) varHtml.push('<b>' + label + ':</b> ' + value + '<br>');
            }
            return varHtml;
        },