Hi Team,I have a requirement to create assessment for a GROUP, instead an individual user. By default, we all know, assessments are assigned to an individual user. Once assessment assigned to a group any group member can fill in the assessment.Is t...
Hi All, We have a requirement to hide "request approval" button on change request form, based on the selection of field "Type" If the type is comprehensive then we need to hide RequestApproval button. UI action is working only for onload. So I tried ...
I have following requirement.I want Json array such that : "UserandRoles":[ { "name":"Abel", "role":"admin" }, { ...
Hi, We are importing users with ldap import from Active Directory. The import is set to create new locations and departments if they do not exist. This is good. But the new locations and departments are missing company information. Not so good. Is th...
Hi All,I created one catalog item it will create one catalog task by the flow. When I create a manual catalog task, if it is closed complete, it should trigger a mail to a given group. How can I fulfill this? Thanks in advance.
In Knowledge base home page(img3) need to create extra dropdowns, in OOB having Knowledge bases only, need to create Category, sub category, sub choice dropdowns as shown in the in the Advance search page(img2). Please help
when raise a problem ticket ?explain the working of personas in problem management,?
Hi there,We have a request that to put a ServiceNow approval task list (including Service Catalog Item request approvals and Change Request approvals) in a SharePoint online web site, so users can approve ServiceNow requests in SharePoint online, use...
We have 2 notifications on the AST_CONTRACT table. 1) Contract approved2) Contract rejected These notifications are not triggering an email when a contract is approved or rejected. I tried to trigger it via an event, based on conditions, but these n...
Hi I'm trying to create catalog task if any error occurs in the subflow and as inputs I have given all the catalog variables and also request item as reference field(sc_cat_item). while creating task I'm giving this reference record but I was getting...
Hello All, We have a scenario for Normal Change Request, when the state is "Authorize" and if the CAB approvals have not responded before 1:00PM of the day then "XYZ" approval group should get attached to the change request. Using our business rule a...
Hi,Let's say that I have a Catalog Item containing two Variable Sets. Each set contains lots and lots of variables. For simplicity's sake let's just say that I have 'Variable Set 1' and 'Variable Set 2'. I need those variables separated in two Variab...
what are the different ways to delete multiple records of a table at once with out script
Can we display widget like variables on a particular catalog task?If yes, what is the way to achieve it? Thanks,Vaishali
In the below script , instead of passing the sys_id of the ITIL role directly I want to pass it through property . How can I implement this functionality? Script : var userRole = new GlideRecord('sys_user_has_role');userRole.addQuery('user', current...
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