Resolved! Price issue
Hi, When i submit the request only one particular user getting price in different currency remaining all users submitted the request and the price is in dollar.Why particular user facing the issue?Please help.
Forum Posts
Resolved! How to Make a Variable Non-Mandatory?
Hello, I have a Catalog item that is using a Variable set containing two variables 1) Requested By - Mandatory on Variable Level 2) Justification - Mandatory on Variable Level I have to make these two variables non mandatory on one of the catalog ite...
How to create ACL on Extended fields
Hello All, I got a requirement to set one field on the form to readable state for specific user role on the child table , to create write acl on that particular field could see that the field is extended from parent table. Ex: Child table : Workpla...
Resolved! Auto creation of Catalog tasks
Hi, I have a requirement to create catalog tasks based on a list collector variable i.e Requested for. I was successfully able to auto-create the catalog task after submitting the request. I followed the below reference-https://community.servicenow.c...
Archive rule next run date not populating properly
Hello, I am using a archive rule for problem table which was scheduled for every Sunday. I saw a issue in last archive run on 05/08/2022. The next run date is not populate properly (it should be 05/15/2022). In last archive run the Record estimate co...
Resolved! Reference qualifier for active records
Hi, I have a variable the type is look up select box.Out of all records i need to seggregate only active records.How to acheive this by using reference qualifier?
Resolved! I want to assign a single role to more than 1000 users at a single time. How can I do that?
I have to assign a "single same role"(e.g : itil) to 1000 users in a single time. How can I do that. any help would be appreciated.
Resolved! I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed
I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed should populate a error message I tried the code below but, If I try to close one child Incident parent ...
Resolved! ACL for Contract managers to create/edit Vendor Tables
We changed the ACL for the Contract managers so they can Create/edit the Vendor tables, however they can not add the "Vendor Types" as a selection from the vendor form. The "Vendor Types" table says it's part of the Core_Company ACL but they receive ...
Copy Tabs to Other Dashboards
Hello ServiceNow Community, Is it possible to copy tabs within a dashboard and add them to another dashboard rather than having to create the tab all over again from scratch? Thank you!
Problem record related list: Incidents, doesn't allow certain user to "edit"
Something is wrong with the Incident related list inside Problem records.I, as an admin, am able to "Edit" to add existing incidents to the problem. However, one of my itil users only sees "New" and not the "Edit" button while inside a Problem.I don'...
Reprocessing email is not working
Hello All, I have issue in Reprocessing "Received Emails " , I was trying to Reprocess received email , I'm getting info message stating event has been created but it is not creating an entry in sys_emails table , can some help me what might be the i...
Edit option for adding members to group is not working for user
Hi All When the below user is trying to add a member to this group showing below message "Action not authorized" why so how we can rectify this? and group type is security @Hajar Benjahhar Any idea?
Resolved! My catalog Client Script is not working on the service portal inspite of setting the correct UI type. How can I solve this?
Hi all. My OnLoad catalog client script written for a catalog item is not functioning when the catalog item is opened via the service portal (Note - It is functioning fine when I am using the "try it" button on the catalog item). I have set the UI t...
Resolved! Add one user to watchlist of Request and it should reflect on watchlist of RITM, SCTASK. can anyone help me on this how to achieve it.
Add one user to watchlist of Request and it should reflect on watchlist of RITM, SCTASK. can anyone help me on this how to achieve it.