I have added the discuss button on the incident form in Service Operations Workspace and have been following this KB Article KB1213249 to configure the discuss button.But even after performing the mentioned steps, the discuss button doesn't work. I h...
Hello SNC,Greetings. This takes me to two different portals. I certainly know what sp is. But what this ssp is for? I see this first time. Sorry for being blind onto gather knowledge on ssp until now. But can someone help me to understand the key dif...
Hello All, We have a requirement to fetch the users and groups from the mainframe system and populate in the servicenow table. We are trying to establish the SSH connection to pull the text files containing users and groups from the mainframe system....
How to get the sys_id of a current request in an ui action which is running on the task table? Thanks,Vaishali
i created notification script and added in email template but is not showing when sending email. i am unable to find the issue. Can you please help Notification Script (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ templat...
Hi All, I have created a scoped app called " December" using App Engine Studio and created a new table in the app by extending Task table. This is developed in DEV instance of my organisation.Now, I have to delete this app, so, I went to the sys_scop...
Hi I'm trying to create a notification to the caller who created the incident whenever additional comments or work notes get updated by giving the below condition when to send additional comments changesworknotes changeswho to send requested by but t...
Hi,I have a requirement that, when we view a knowledge article and if i have a URL in that, when i click on that URL it should open in new tab. I have changed the default value in UI Page "html_insert_link_dialog" to "New window (_blank)", but it is ...
Hi All, I have been using the below Script Include to compare begin of Outage with Scheduled change start time.This works if the Date format is yyyy-MM-dd , which is default. In Some cases , the users personalize the date format to other and the scr...
In our CAB process we first require approval by the requested for's manager of any normal change request (they need to go to CAB). However, if the requested for's manager happens to be part of the CAB approval group (very common occurrence) when the...
Hello, Our network team uses an open source application called NetBox to help document the network infrastructure. We are looking at possibly integrating this with ServiceNow to help populate our CMDB. I was curious if anyone has been successful ...
Hi All, Please help me how to generate to get total count of incidents and count of reopen tickets in a single report.
Hi,We are getting date from string field (text box , eg : 2022-06-28 ) and want to convert it to date field. We are getting answer in string format and want to set this value into date format (course_date). Please help. var emailID = g_form.getValu...
what is the relationship type of parent child incident.For eg:- INC0010005 is the parent of INC0000001.In bmc we say it as INC001005 is original of INC0000001.and INC0000001 is duplicate of INC001005.Please guide me how can find relationship in servi...
How to add Updated Version of Knowledge Article Link/Sys_ID to the Catlog item Application. It will show only updated version of KB article
