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Video in KB article

Hello, We are trying to add videos to KB article, avi files do not play once uploaded via either URL or Attachment (they upload but just appear as a blank grey box). .mov and .mp4 work without issue. avi is added as a supported file type in the syste...

vijir by Mega Guru
  • 1434 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to limit concurrent session by user?

Hi. There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people. I knew you can limit the sessions a user can have, but where can I...

Twilio Integration

Hi! I hope this is the correct forum to post in. I apologize if it is not.  I'm still now to Community, so please bear with me. I'm trying to integrate my company's Twilio with one of our SN instances. I'm am very happy with my IVR flow in Twilio, bu...

PumpWerks by Tera Expert
  • 8232 Views
  • 4 replies
  • 1 helpfuls

Related Incidents tab in Incident table

Want a Related List tab in Incident table to store all related incident records (Not Parent/child relation but a Many-TO-Many Relationship) where we can edit the tab to add/remove relationship.

Resolved! Currency value not displaying 8 digit total sum

I am displaying total of multiple values in one currency field. But when sum is 8 digits it's showing something like 6.072 When the actual total of values is 60,701,831Attaching a screenshot for referenceCould someone please explain this behavior? Do...

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Harshada3 by Tera Expert
  • 1644 Views
  • 11 replies
  • 0 helpfuls

Orphan CI's using Orphan rule in CMDB health

hi all, how are you using the orphan ci rule in servicenow for CMDB health and what are the definitions that you have used for different classes? what is the remediation action taken if a CI is determined as an orphan?

Resolved! how to hide embedded list

Hello, can you help me.I want to hide embedded list on the form about 運用作業日付s embedded list, when run the type of change to monthly .  I want to client script for implementation it ?   

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chunn by Tera Expert
  • 2223 Views
  • 12 replies
  • 2 helpfuls

Where is the Major Incident Post Incident Review report stored?

Hello,We are in the process of implementing Major Incident Management and have a question about the Post Incident Review Report.  Are the reports stored in one location or table in ServiceNow or do you have to look at each individual major incident t...

gjz by Mega Sage
  • 1320 Views
  • 1 replies
  • 1 helpfuls

LDAP - Manager field not getting populated

I have a new LDAP setup and the managers have never correctly loaded in.  One of our folks noticed that the incoming 'manager' field was being truncated...so he increased the default char size of the ldap_import table manager field to 160.  Manager i...

ericroberts by Tera Contributor
  • 6765 Views
  • 18 replies
  • 11 helpfuls