Hello, We are trying to add videos to KB article, avi files do not play once uploaded via either URL or Attachment (they upload but just appear as a blank grey box). .mov and .mp4 work without issue. avi is added as a supported file type in the syste...
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Hello Everyone,I have a Service Catalog Item, which contains a slush bucket of records. Now this Slush Bucket (which is a variable) is visible on Request Item and Catalog Task Form. I need this Slush Bucket to be visible on Approval Form. Approver sh...
Hi. There's a problem on my Service Now application. Some users can't access the platform using two different browsers at the same time. But it doesn't happen to all the other people. I knew you can limit the sessions a user can have, but where can I...
Hi! I hope this is the correct forum to post in. I apologize if it is not. I'm still now to Community, so please bear with me. I'm trying to integrate my company's Twilio with one of our SN instances. I'm am very happy with my IVR flow in Twilio, bu...
Hi, I've a requirement as below:1. This is one table "sn_vul_third_party_entry" in the list view.2. I've opened one record from this table as below: So, in the 2nd image, you can see there is one field "Source" in the "Exploits" tab which is availabl...
Hello,If someone can help or point me in the right direction that would be much appricated. We have a Service Portal where people raise requests and incidents, and the user can see all the current and previous requests and incidents submitted. The us...
Hi experts, what is this release version field (kb_version) on Knowledge base table and what is the functionality of this. Also, there is an OOTB client script which mentions this field. Could you please explain this client script to me
Want a Related List tab in Incident table to store all related incident records (Not Parent/child relation but a Many-TO-Many Relationship) where we can edit the tab to add/remove relationship.
I am displaying total of multiple values in one currency field. But when sum is 8 digits it's showing something like 6.072 When the actual total of values is 60,701,831Attaching a screenshot for referenceCould someone please explain this behavior? Do...
hi all, how are you using the orphan ci rule in servicenow for CMDB health and what are the definitions that you have used for different classes? what is the remediation action taken if a CI is determined as an orphan?
Hello, can you help me.I want to hide embedded list on the form about 運用作業日付s embedded list, when run the type of change to monthly . I want to client script for implementation it ?
Hello,We are in the process of implementing Major Incident Management and have a question about the Post Incident Review Report. Are the reports stored in one location or table in ServiceNow or do you have to look at each individual major incident t...
Hi Team, Can you please help.When i enter a keyword to search on our seach bar in the portal homepage, search results show duplicate results of the same catalog item. Mostly the same catalog item is shown twice or in some cases even thrice. See attac...
I have a new LDAP setup and the managers have never correctly loaded in. One of our folks noticed that the incoming 'manager' field was being truncated...so he increased the default char size of the ldap_import table manager field to 160. Manager i...
