Hi All,In my personal developer instance, I am trying to make the Related List - Incident Communication Plan (in the Incident form) visible only for users with the Major_Incident_manager role. Can you please advise what's the best way to achieve this...
Hi, i am trying to create a script include that can put an object array into a csv and/or pdf file and download it. this should happen when the user selects the items and presses the print button. the creation of the object array is already working ...
We have a request to identify who added a shared tag to an incident. The specific request is to have it show in the audit history but is there a way to report on who attached a tag?
Hi can someone help point me in the right direction, I would like to publish reports with a URL that can be accessed anonymously, without being logged in. I've tried publishing a report with permission "Everyone", visible to "Public", however im gett...
Hi Experts, I need a help on this catalog client script. Script looks ok to me, bit it is not working on portal. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } if(g_form.getValue('accou...
Today we teach our users that when they have a flagged article, they should read the comments, and then tick the "flagged" box. Then they do a checkout of the article, and make the necessary changes to the article, after which they get the article pu...
RITM Screenshot Flow designer screenshot
HI, We have a requirement on Multirow variable set, when ever user clicks on add it should copy previous row variable to new row. Can some one suggest how to achieve this
what are the outof box incident management reports available in service now?
When I pull the report on incident table we are getting difference in "resolve time" and business resolve time" many of the time getting 0 as business resolve time eve there is resolve time can you please explain why it is getting 0 as business resol...
I'm trying to understand how SLA's work in ServiceNow, but have a few questions that I hope someone more knowledgeable can help with. My understanding is an SLA Definition is created (contract_sla) which sets the Name, Type, Target, Table, Durations,...
I want to grant table access to a user with no role to see a specific table, but I don't have permission to see this Linux Server table yet.How can I find out what other permissions are required in this case?
Hello Everyone - I am hoping someone here might be able to shed some light on a problem that I am just not able to find a neat solution for. We currently have a requirement to utilize a Scripted REST API to submit an order using an order guide as pa...
I am working on setting up our SLA triggers - we have multiple assignment groups that can be included in the lifecycle of an incident/request ticket. We want to be able to see which teams are meeting/breaching the SLAs we have set for response times....
1) I see RITM Stage = waiting for approval, after approved. (How to update the stage in the flow designer?) 2) when I moved the first TASK into Work in Progress – this should update the RITM stage & state, this is NOT happening @shyamkumar VK @Na...
