I would like to combine Change Requests with Service Catalog Requests in the "My Requests" Service Portal widget. I have successfully added Change Requests into the navigation menu: And I successfully cloned the My Requests widget and altered the Se...
Hi,I have created a UI Action on Outage form which creates a KB Article using below script . The requirement is to Submit Knowledge Article in Review state , currently the KB Article is generating Draft state . Could you please help me with the requ...
We have a requirement to modify the Duration field on Major incident workbench to start from a custom date field instead of calculating the duration from incident created time. How & where to change this configuration? Please guide...
Hi All,I have written one Catalog client script and in that i have used GlideDialogWindow for pop up on SP and also i have used GlideModal still its not working.Please guide me here what i need to use to call the UI page from OnSubmit() catalog clien...
Hi All, I have created a new table called "GBS Case" which extends from the Task table like below.After that I have added few fields which are required for the new table. But when I try to create a new record in the GBS Case table, it is not taking t...
Hi Team, I would like implement First Time Fix with below conditions can this possible. Please help how can I achived this. FTF should be applied on below conditions only with-in SLA 1. Incident state process flow New ->Assigned->In progress->Resol...
Getting canvas error while doing global search in San Diego
what are the interview questions on service portal?
Hi, I want to send message to Microsoft Team's user from ServiceNow. I know there is a process available which allows us to send notification on Team's channel, but I am looking for a way which will allow me to send the notification to specific user ...
What does the "Accessibility enabled" do on the Service Portal > User Profile Page -> User preferences? I enabled it, reloaded the page, no changes seen. PS this option is there on the backend also. What happens when its enabled. I need to see the ...
Looking for a solution for importing records that contain attachments. We have a number of records that we are successfully importing on staging with import sets and configured transform maps. The issue we are having is that all of these records have...
Hi All,I have created an inbound action which will create an incident when the email is received from external user(user not present in ServiceNow/User table). Now the requirement is, I'll have to send an email notification to the email SENDER in res...
Is there a related table for a report to pull in the Application Contacts field on the Contacts tab for a CI within the CMDB table, Business Application [cmdb_ci_business_app]? This is similar to the Affected CIs table for a Change Request Affected C...
In order to create "knowlede gap" Knowledge Feedback Tasks, I know I can do that from Agent Workspace. Is it possible to create the tasks from the default view of the incident? If possible, how can I find the configration?
HI All, I have a requirement that if a task assignment group is XYZ and if Assigned to is NOT empty, I need to close the task marked "Closed Complete" within 3 Business Days (Monday to Friday between 9AM and 5PM) . Please guide
