Good morning, I want to add the assignment group's manager approval to change requests when they move to a Review state. The reason is that managers need to approve the change request again to ensure the assigned team member documented everything cor...
Hi all -- I'm sure its something simple I'm missing here.I'm writing an inbound email action which will look to "email.body.variableName" for an email address, then check the sys user table for a match where "variableName" matches a user's email addr...
Hi, Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.
I have a requirement of changing color of a field based on the select box. In a Custom form, there is a choice field. Based on the choice, two string fields has to change its color and shape. I am able to change the color by writing the client script...
we need to create an incident ticket on every 1st of month, Please confirm
Hello All, I had issue, when any of the person from group approval approved, the Ritm need to approved and sc_task need to be created. But for some scenerios it was not working. See above Screen shot in that one of the approval record was requested...
I would like to add the "preview this record" to Incident, Change and Request Item on the Related Records tab on a RITM. As you will see from the screen shot we've had a number of references to this tab from what you get OOB. However I'd like the "...
My question is how i can i set password 1 way encrypted through a flow designer action, in order to create a user with a password. thanks in advance.
Hi Champions. I have following requirement: 1. My Client wants to migrate all the 7 years historical Data From existing Domain Separated ServiceNow Instance to the New Instance. 2. I would like to understand, What is the best practice to migrate and ...
Hi, We have some custom apps that were developed using the Service Management Application Designer and had State Flow configured as part of that tool however the Designer has since been deprecated. How do I establish State Flow for a new custom task ...
Is it possible to trigger a post chat survey within the Virtual Agent when the chat has ended? We do not have the live agent active yet, that is our next step. But I want to still get a feel for the user's experience with the topics that we current...
I have setup notification using the task_sla table. These notifications are sent to users when the SLA for an incident has reached 300%. I'm able to include the incident number in the body of the notification. However, I want to make the incident n...
Assignment group field should display(shouldn't assign directly instead it should allow us to choose) all the related assignment groups based on the Configuration item chosen. for example: If we choose CI from database, Assignment group field should ...
We have versioning active in our Knowledge database, and it appears when you update the KB the URL changes. I have a requirement to make like "table of contents" document which would need to link to other various articles, but would need to then trac...
We are looking to have business stakeholders be able to contribute by adding comments on some incidents. It seems like this is supposed to be allowed, as business_stakeholder includes a specific sn_incidents_comments_write role, which is used in an i...
