End user/ Owner in catalog form can able to access catalog builder? If yes can we achieve & what role needed?

[lavanya7]

In catalog form we can able to see a field owner. After impersonating to owner. can we able to edit catalog builder?
If yes how can we achieve? what roles needed if we need to edit catalog from owner/end user?

[Maik Skoddow]

Hi

on page https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/... you will find the answer:

Following are the various scenarios in which a user can edit or view a catalog item:

• A user has permissions to edit an item in any of the following scenarios:
  • The user has the catalog_admin​ role
  • The user has the catalog_builder_editor role and any of the following scenario​s is true:
    • The user is the owner (updated in the Owner field) of the item. When the item is created in catalog builder, the owner is automatically updated as the user creating the item.​
    • The template access property, glide.sc.builder.template_access, is set to true and the item is associated with a template that the user has access to. By default, this property is set to false​.

Kind regards
Maik

[lavanya7]

Hi,

Is there any group which that owner can able to edit catalog builder? If yes how can I add the role and test whether able to edit catalog builder.

[Maik Skoddow]

Hi

creating and maintaining user groups as well as assigning them to roles is up to you or the responsible system administrator.

Kind regards
Maik