Resolved tickets are not auto-closing: Incident are not closing after 7 days. I have checked the system properties and BR "Incident autoclose" and also checked scheduled job. All are active. Please suggest me any solution for this.
Hi, sn_change_cab.cab_manager - How can I give this role to a User(CAB Manager). I do not see this role in the list of Roles available. I have activated the Plugin Thanks, Vaishnavi
I have a field called 'Select Template'(template) on a catalog item which is reference field to sys_template table. When I select any template the template values like description, short description, category, subcategory should be auto populated in ...
Hey guys, I'm working on a project where we are changing from one portal to another, more updated one. so instead of the portal being "now.com/THIS" it's going to be changed to "now.com/THAT". I was tasked with putting together a way to redirect tr...
I am trying to create an order guide. One of the catalog items will need to require an attachment before the request can be submitted. Is it possible to make this a requirement within the guide? If it is not available for Rome, will functionality be...
Hello all, I've been researching and testing a recent request for our instance, and I seem to be running into a wall. Also, I'm just starting to learn the ServiceNow scripting side, so please forgive my ignorance if I'm not approaching this correctly...
Good morning, I want to add the assignment group's manager approval to change requests when they move to a Review state. The reason is that managers need to approve the change request again to ensure the assigned team member documented everything cor...
Hi all -- I'm sure its something simple I'm missing here.I'm writing an inbound email action which will look to "email.body.variableName" for an email address, then check the sys user table for a match where "variableName" matches a user's email addr...
Hi, Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.
I am being asked to build a report that captures when a change is moved from assess to authorize state at a specific time during the week. Is there a way to capture this via a regular report or something via analytics?
create incident ticket via email
I have a requirement of changing color of a field based on the select box. In a Custom form, there is a choice field. Based on the choice, two string fields has to change its color and shape. I am able to change the color by writing the client script...
we need to create an incident ticket on every 1st of month, Please confirm
Hello All, I had issue, when any of the person from group approval approved, the Ritm need to approved and sc_task need to be created. But for some scenerios it was not working. See above Screen shot in that one of the approval record was requested...
I would like to add the "preview this record" to Incident, Change and Request Item on the Related Records tab on a RITM. As you will see from the screen shot we've had a number of references to this tab from what you get OOB. However I'd like the "...
