We have an Inbound Action set to take information from an incoming email (from a form) that is forwarded into ServiceNow. There is a script in the inbound action that does lots of different things. One of the things it does is searches for a known us...
<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><g:ui_reference name="active=true" id="name" table="sys_user_group"/> <g2:evaluate> var out= new SurveyUtilities().getSu...
Hello All, I have requirement to make fields visible based the selection in the list collector variable. List collector variable is populating from the 'file system' table. so if someone selects one option in the right bucket, then one field should b...
Hi there, In the last hours I tried to resolve a problem on my own, but unfortunately could not find any solutions. I am using the PI Similarity framework, but when I click on "Submit and Train", in the Solution module it appears an error saying "Con...
Hi All, I need to create a custom table in APM scope, while creating a table i am unable to uncheck the "create access control" checkbox. In global scope am able to uncheck it but no in APM scope. It is read only. Is this is an expected behaviour? ...
Hi Team, I have created a inbound email action that will log a new ticket. I have a requirement that if user replies from same original mail thread, email body text should update in additional comments of the already logged ticket. Please help me to ...
Hello, How to define the reference field in the Service Portal i have one reference field of the cmn_location which I have to show to portal help me on this
How to make multi row variable set mandatory
Hi Community, Please help with the query. I want to restrict the unpublished knowledge articles to the knowledge owner or to users having knowledge_admin role. However, i am not able to achieve this with the following script. I modified the script a...
Hi everyone! I have a requirement to allow users (on Service Portal and Back Office) to choose languages: English or French. I have installed plugins and made some translating adjustements and it works fine. However, I still have trouble to translate...
Can you give me the parameter to create a timesheet? I was trying to create one but it didn't work, it says Operation against file 'time_sheet' was aborted by Business Rule please help me thank you
Dear All,I have enabled the Risk Assessment Plugin in our environment, configured a risk assessment, Assessment condition and Assessment Questions and Assessment Thresholds. After submitting a change, on opening the Fill out risk assessment, it opens...
Hi All,In one of our customer account we have a user who needs all the servicenow notifications asociated with the req/change/inc/knowledge those are raised/assigned should route to his another email ID.We have tried to implement the above scenario t...
How to fetch the values of all variables from catalog item?
Hello, I am needing assistance creating a read only admin role, that has the ability to view what admins can. I have created a group, added the admin and snc_read_only roles, but the users still had access to impersonate, create table index and modif...