End users are not able to see Additional Comments Field

[sriram35]

Hi Team,

End users are not able to the additional comments field. In form layout, additional comments field is selected. 

[Jaspal Singh]

Hi Sriram,

Can you check below.

1. ACL of type write for 'Additional comments' field for the table where users are not able to see the Additional comments field.

2. Also, make sure you look for client scripts, UI Policies as there is a possibility that the tickets you would be looking at would be closed & thus there may be Client Script or UI Policy doing the same.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Santosh_Ksagar]

Hi Sriram,

May I know if you are talking about Incident form and is it a additional comment or worknote? If it's worknote the users won't be able to see it.

Thanks
Santosh

[sriram35]

Hi Santosh,

incident form for end-users, I want additional comments should be visible

[Ankur Bawiskar]

Hi,

Did you check any existing task.comments or incident.comments READ ACL is blocking the end users.

If not then create new field level READ ACL on incident.comments for this

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur