How can I display information text after the Title of MRVS.

Group Approval on Knowledge

Hi Community, I want to trigger a group approval for my KB article which i have created for one of the knowledge base. I have added user approval activity in the workflow and added a specific group over there but its not triggering any approval to th...

Email inbound actions

I have a requirement like, when a email has been sent, the response from the user has to be captured in Requested item worknotes.How to configure email inbound for this?

List view Disable links except number field.

Hi Team, We have custom table in the list view i want to disable all reference field links except number field. How we can do using the list control.  in the list control i can see the option Omit links if i enable this all fields are omitted but i w...

How to Deflect and Reduce Incident Tickets with ServiceNow ITSM

 ServiceNow has a unique feature that allows potential incident tickets to be deflected and encourages a self-service culture. It empowers employees to fix their own incident accompanied by a guided step by step procedure. Intelligently, ServiceNow p...

selecting more than one options in the multiple choice field type in the service catalog

I need to create variable in which the user can create multiple options.For exaple if i create a variable 'number' and in the options I gave 1,2,3,4,5. the user must be able to select more than one option that is he must be able to select 1&2 or 1&2&...

what is attribute "state" in Requested Item table and how it is defined?

Dear all,I have recently observed 2 attributes in Requested Item table,  "stage" and "state".I have been trying to find some doc. However, I can only find Use workflow stages describing "stage" and "stage state" (not attribute "state").Could someone ...

Translation of email notification - gs.getMessage('${comments}')

Hi guys, I need your help please. I configured the Incident email notification Incident commented for ESS for all the different languages based on the Caller User Language. Now, I'm testing it and I can't find the reason why the name of the fields in...

Explore basic reports and advanced reports

Hello All, Explore basic and advanced reports from the below  https://youtube.com/playlist?list=PLEsaaEpAumbRlBusWkhPGfFOha57wYANv&si=LwLSOq69RRmHmmSC

stockroom consumable button to submit as RITM form

Stock room consumable button how can i point to the RITM form template - peripheral that i created ?    

Creating a template of change form and including the change tasts in the template

Hello, I am trying to create a template (change form) and the change has 17 change tasks (CTasks) listed in the related list, which i also want to be included in the template that i am trying to save. When i tried to save the form as a template, the ...

Report DataSource for SCTasks for RITMS that have a certain tag?

Hi there, Does anyone know how to create a Datasource of SCTasks that have parent RITMS that would have a specific Tag(s) applied to them?  I am flagging certain RITMS and want to report on the tasks associated to those RITMS.  As far as I can see.. ...