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Resolved! Form view on portal

Afternoon all. I seem to have an issue in which users viewing their requests (form view not ticket view) are seeing the ticket in the default view rather than self service. Its fine for incident, again using form view (Requirement) they get the reduc...

Jack62 by Giga Guru
  • 8445 Views
  • 11 replies
  • 8 helpfuls

Resolved! Filter assigned to users based on assignment group

Hello,I have found that on work order tasks my assigned_to field is not getting filtered based on the assignment_group field. This works properly on incident task. When I take a look at the assigned_to dictionary entry it's showing that it's coming f...

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Endpoint Central Integration

Endpoint central has been integrated with our ServiceNow instance. Steps taken for the Integration -1] We installed the "Endpoint Central (Formerly Desktop Central)" plugin.2] The client established the connection from endpoint central.We are experie...

How to highlight tasks with unread customer updates

Dear members, every now and then a customer sends us an update via email, with i.e. additional or missing information.This happens especially when working on requests, that were postponed - the users send missing information and the request is ready ...

Fields set to read only on survey form not working

Hi,I am trying to set the fields as ready only on the survey questions. I have even set the field read only to "true" in the metric category table but when i open the survey i don't see the ready only to be set on the field.As i am already setting th...

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Hari1 by Mega Sage
  • 658 Views
  • 2 replies
  • 0 helpfuls