End users are not able to see Additional Comments Field

[sriram35]

Hi Team,

End users are not able to the additional comments field. In form layout, additional comments field is selected. 

[sriram35]

Hi,

I have created in Field level ACL on Incident.comments but then also it is not working

[Ankur Bawiskar]

Hi Sriram,

Can you enable debug security rules as an admin and then impersonate with that user and check which ACL is blocking that?

Regards
Ankur

[Ankur Bawiskar]

Hi Sriram,

Any update on this?

Regards
Ankur

[sriram35]

Hi Ankur,

It is not working.

can u give any solution.

[Ankur Bawiskar]

Hi,

Did you enable debug security rules and check which ACL is blocking?

Regards
Ankur