End users are not able to see Additional Comments Field

[sriram35]

Hi Team,

End users are not able to the additional comments field. In form layout, additional comments field is selected. 

[sriram35]

Hi,

How to know which ACL is blocking?

Please guide me

[Ankur Bawiskar]

Hi Sriram,

as an admin enable debug security rules from left nav

then impersonate with that user and open the record; you can see which ACLs are working on which field; I just clicked the icon and it showed 3 ACLs for comments field

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[sriram35]

Hi Ankur,

I my case Additional Comments field is not visible on form.

 Then how can i debug.

[Ankur Bawiskar]

Hi Sriram,

Is that field available on the view which user is seeing? Did you check form layout for that view

Regards
Ankur

[Ankur Bawiskar]

Hi Sriram,

right click -> configure form layout -> select view name and check whether field is available on form

Regards
Ankur